34 Replies Latest reply: Aug 18, 2013 4:36 AM by mam262 RSS

    Email does not work in Lightroom 4

    campho

      Message I get is: "Unable to export. An internal error has occurred: AgExportRendition: cannot import a photo exported to a temporary location."

       

      I've tried sending a photo to myself, and to someone else, with the same results both times. This had occurred with the beta version and I'd assumed that it was awaiting a fix....

       

      Anyone have a solution?

       

      LCary

        • 1. Re: Email does not work in Lightroom 4
          tinaTS Adobe Employee

          Are you using the new File > Email Photo feature?

           

          If so, can you try something?

           

          Go to the Users/[Username]/AppData/Roaming/Adobe/Lightroom/Export Presets/Lightroom Presets folder, and determine if you have either or both of these two files:

          -- For E-Mail.lrtemplate

          -- For Email(Harddisk).lrtemplate.

           

          If you have both, can you please take the For Email(Harddisk).lrtemplate file, and move it onto the Desktop, then try emailing and see if it works?

          • 2. Re: Email does not work in Lightroom 4
            campho Community Member

            Yes, I am using the new File>Email Photo feature.  The only export preset that I find is the first one you mention. The other one does not show up at all.  Puzzlement.

            • 3. Re: Email does not work in Lightroom 4
              tinaTS Adobe Employee

              Thanks for trying it out. I've noted this in the bug.

              • 4. Re: Email does not work in Lightroom 4
                campho Community Member

                I rechecked files and confirmed absence of preset you noted. Has anyone else reported this problem?

                • 5. Re: Email does not work in Lightroom 4
                  c.frans w Community Member

                  I'm on Windows 7 64bit and use Windows Live Mail.

                  Users/[Username]/AppData/Roaming/Adobe/Lightroom/Export Presets/Lightroom Presets   folder is empty.

                   

                  CTRL-SHIFT M opens dialog with the chosen photos attached, and without filling in anything,  I click Send and then Windows Live Mail opens New Message with my photos attached.

                  This is working to my convenience.

                   

                  Frans

                  • 6. Re: Email does not work in Lightroom 4
                    BKKDon Community Member

                    I'm on Windows 7 64 Bit and use Microsoft Outlook and it works fine for me.

                    Both Email Photos... and Export with Preset (For Email, and For Email Hard Drive) work.

                    The preset is located in "c:\Users\[User Name]\AppData\Roaming\Adobe\Lightroom\Export Presets\Lightroom Presets" and is called "For E-Mail.lrtemplate"

                    • 7. Re: Email does not work in Lightroom 4
                      Dave Quail Community Member

                      Windows 7 64-bit.

                       

                      I have just the E-Mail.lrtemplate in the folder, and whether I right-click and email on the image, or select File...Email...eveything wotks fine...goes through to Outlook 2010 64-bit.

                       

                      I do not have the Email Hard Drive template, but if I run the Export to Hard Drive for Email, the image exports and Explorer opens in the folder with the image, where I right-click and Send to...Mail recipient.

                      Not sure if this is the expected behaviour, as I do not have that template.

                      • 8. Re: Email does not work in Lightroom 4
                        paul@microtime.com Community Member

                        I have the same problem. The For Email(Harddrive) template never existed, and I have already removed the other For Email template in an attempt to fix the problem.

                         

                        I'm on Vista Business 64 Bit using Outlook 2003. I also set up my outgoing SMTP Mail Server directly in LR, and have the same problem. This is an LR 3.6 to LR 4 upgrade, and I still have LR 3.6 and an LR 2.x installed on the same computer.

                        • 9. Re: Email does not work in Lightroom 4
                          Michael Tomko

                          Here's what fixed it for me:

                           

                          I went to Preferences, Presets Tab, and under Lightroom Defaults I clicked on Restore Export Presets.

                           

                          Then all worked fine.

                          • 10. Re: Email does not work in Lightroom 4
                            paul@microtime.com Community Member

                            Good thought, but that didn't fix it for me.

                             

                            I also tried removing the Email(Harddrive) preset after Restore Export Presets didn't work, and no joy either.

                             

                            In both cases I also tried restarting lightroom after attempting the fix, with no luck.

                            • 11. Re: Email does not work in Lightroom 4
                              Mike Guilbault Community Member

                              On my MacBook Pro it works like it's supposed to.  Maybe its a Windows thing?

                              • 12. Re: Email does not work in Lightroom 4
                                dmach8

                                Windows 7 64 bit lightroom 4 I get the same error

                                • 13. Re: Email does not work in Lightroom 4
                                  biffpackaroba Community Member

                                  The export preset restore worked for me.

                                   

                                  Using OSX 10.7.3

                                  • 14. Re: Email does not work in Lightroom 4
                                    Dansky01

                                    I'm having the same problem...  LR 3.6 upgrade to 4, the mail to feature generates the following error:

                                     

                                    Unable to Export

                                    An internal error has occurred: AgExportRendition: can not inmport a photo exported to a temporary location

                                     

                                    I tried the export reset restore with a closet and reopen, with no success...

                                     

                                    Any suggestions?

                                     

                                    Adobe, where are you with this issue affecting multiple customers?

                                     

                                    Thanks for your help,

                                    Dan

                                    • 15. Re: Email does not work in Lightroom 4
                                      Heirloom Bob Community Member

                                      Having the very same issue here with Windows 7 64 bit and Lightroom 4. The "Export Preset Restore" hasn't solved the problem either.

                                       

                                      Bob

                                      • 16. Re: Email does not work in Lightroom 4
                                        Dansky01 Community Member

                                        Adobe folks,

                                         

                                        Are you monitoring this particular issue?  Any suggestions on how to fix?  Seems like it may even predate LR4, but don’t know if it’s the same issue.  I’m running Windows 7, LR4 64 bit, and had LR 3 before upgrading.

                                         

                                         

                                         

                                        Seems like a lot of folks are having the same problem,

                                         

                                        Please post suggestions or fix!

                                         

                                         

                                         

                                        Thanks for your help,

                                         

                                        Dan

                                        • 17. Re: Email does not work in Lightroom 4
                                          Heirloom Bob Community Member

                                          One more thing...I am running Windows 7 64 bit and lightroom 4. I did have the beta version and did NOT uninstall before in installed the "real" version. Something else is I run a SSD and have windows installed on it, however Lightroom 4 is installed on a secondary drive. Just did a "repair" install of Lightroom 4 and still no email. I have performed the renameing of the two email files in the AppData, Roaming, Adobe, Lightroom, Export Presets,  Lightroom Presets. One suggestion I had seen was to rename For Email (Hard Drive).lrtemplate and For Email.lrtemplate to something else. Restart Lightroom 4 and they would be recreated. That didn't happen so I deleted them altogether, restarted Lightroom and they were NOT recreated, thus my reinstall repair.

                                           

                                          I just noticed that the very same AppData....Lightroom Presets folder also exists on the same drive E as my Lightroom. I copied those templates from the SSD drive to my E drive. Restarted Lightroom. Tried again and the same results.

                                           

                                          Adobe or anyone else have any ideas?

                                           

                                          Bob

                                          • 18. Re: Email does not work in Lightroom 4
                                            campho Community Member

                                            it's time for ADOBE to enter the fix....

                                             

                                             

                                             

                                             

                                             

                                             

                                             

                                             

                                            *www.lorinleecary.com

                                            www.cambriacreations.com

                                            *

                                             

                                             

                                            *

                                             

                                            • 19. Re: Email does not work in Lightroom 4
                                              paul@microtime.com Community Member

                                              tinaTS wrote:

                                               

                                              Thanks for trying it out. I've noted this in the bug.

                                               

                                              Does this mean that this is being treated as a bug to be fixed?

                                               

                                              Can the status of "Assumed Answered" for this thread be changed, as the problem is obviously NOT answered for a number of us.

                                               

                                              So far it seems that those of us reporting the problem who have identified their OS are all Windows 7 or Vista and 64 bit.

                                               

                                              Anybody out there with the problem running some other platform?

                                              • 20. Re: Email does not work in Lightroom 4
                                                t.linn

                                                I too have the same problem as the OP.  Window 7 x64 Pro, LR4.  Neither of the files referenced by TinaTS are present in my installation.

                                                • 21. Re: Email does not work in Lightroom 4
                                                  chicoma12345906867

                                                  Same error here windows 7 x64 never loaded the beta and there is no lightroom presets folder under the lightroom export presets folder. People with this error are all over the net since 4 was released. Since Adobe chose this function as one of the new "flagship" enhancements, maybe they should fix it or a least acknowledge it is a problem.

                                                   

                                                  Apparently this was also a problem in the beta. I thought the point of a beta was to fix problems that were reported. Hello Adobe, Is there anyone out there?

                                                  • 22. Re: Email does not work in Lightroom 4
                                                    chicoma12345906867 Community Member

                                                    Created a new email preset and then it started working.

                                                    • 23. Re: Email does not work in Lightroom 4
                                                      Heirloom Bob Community Member

                                                      As incredible as it may sound...I too created a new email preset and it worked out just fine.

                                                      • 24. Re: Email does not work in Lightroom 4
                                                        Dansky01 Community Member

                                                        how exactly did you create a new email preset?  I'll give it a try...

                                                         

                                                        also, do you have to set up outlook or can you use email function to send via gmail?

                                                        • 25. Re: Email does not work in Lightroom 4
                                                          chicoma12345906867 Community Member

                                                          Select  "email photo" and when you get the email dialog screen (Where you

                                                          enter the email address etc.) you should have preset drop down on the lower

                                                          left. If you click on it, there should be an option create new  preset. Make

                                                          sure email is the type and change an option like quality and click export

                                                          and see what happens.

                                                          • 26. Re: Email does not work in Lightroom 4
                                                            campho Community Member

                                                            This worked part of the way for me on my Windows 7 64bit setup. I no longer

                                                            get the original message about can't send to a temporary location. LR

                                                            actually starts to send the email and then I get a message that the send

                                                            failed:  "Failed to establish connection with the outgoing email server.

                                                            Please make sure you have entered the email account and password correctly."

                                                             

                                                            Trying to do that: under the "From" dialog box there is a drop down menu,

                                                            which includes "Go to email account manager," where presumably I could make

                                                            certain of the email account and password settings. However, when I select

                                                            "Go to email account manager" that FREEZES LR4.

                                                             

                                                            Has anyone else encountered this?

                                                             

                                                            ADOBE LABS/ADOBE WHERE ARE YOU?

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                            *www.lorinleecary.com

                                                            www.cambriacreations.com

                                                            *

                                                            http://www.flickr.com/photos/lorinleecary/

                                                             

                                                             

                                                            *

                                                             

                                                            • 27. Re: Email does not work in Lightroom 4
                                                              paul@microtime.com Community Member

                                                              Worked like a champ on my Vista 64bit.

                                                               

                                                              For whatever reason, once the new user preset is working, the original presets work too.

                                                               

                                                              THANKS!

                                                              • 28. Re: Email does not work in Lightroom 4
                                                                campho Community Member

                                                                I went through the steps again and was able to reopen the email account

                                                                manager, double check the settings, validate them, save, and THEN IT

                                                                WORKS....I do not know if Adobe did something in the interval, but I am

                                                                happy....

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                *www.lorinleecary.com

                                                                www.cambriacreations.com

                                                                *

                                                                http://www.flickr.com/photos/lorinleecary/

                                                                 

                                                                 

                                                                *

                                                                 

                                                                • 29. Re: Email does not work in Lightroom 4
                                                                  Captian Video

                                                                  Just for the record, the problem is the same on the Mac side but the error message is different. Bottom line, you can’t export images.

                                                                   

                                                                  These are my comments from another thread that may be helpful for Mac users. I still haven’t found a soultion.

                                                                   

                                                                  When I try to export an image from LR4 I get the "internal error: assertion failed" error. I'm running Lion 10.7.3 on a MacBook.

                                                                   

                                                                  I started by reading the thread at:

                                                                  Re: "internal error: assertion failed" when exporting via LR4

                                                                  tinaTS offered what she thought was the correct fix but her suggestion didn't apply to my situation. She suggested moving user presets but I don't have any to move.

                                                                  I also tried the basic “repair permissions” and Lion restart with no luck.

                                                                  Kirk Marcus suggested removing the com.adobe.Lightroom4.plist from my library. This didn't help, still getting the error.

                                                                  Then I removed these files as well:

                                                                  com.adobe.Lightroom3.plist

                                                                  com.adobe.Lightroom2.plist

                                                                  com.adobe.Lightroom3.LSSharedFileList.plist

                                                                  com.adobe.Lightroom3.plist.lockfile

                                                                   

                                                                  None of that helped.

                                                                   

                                                                  I tried removing all files that began with com.adobe.Lightroom and then creating a new library and just importing one picture but I still get the same "internal error" VERY FRUSTRATING.

                                                                   

                                                                  Obviously, the program is worthless to me if I can't export images.

                                                                   

                                                                  Additional suggestions would be appreciated. I see that lots of people on the internet are having this problem but none of the suggestions I've found so far have been of any help.

                                                                  • 30. Re: Email does not work in Lightroom 4
                                                                    43creative

                                                                    I am also unable to send an email from within Lightroom 4. I am on a mac running 10.6.8. When I try to send an email I get a dialog box stating "Unable to send email". My email account verified in Lightroom email account window. Help. This program is still very buggy!

                                                                    • 31. Re: Email does not work in Lightroom 4
                                                                      woodywilliams

                                                                      I'm having the same problem. When I click email photo the screen goes white and its closes up.. The crazy things about this I sent a few emails but now its doing this

                                                                      • 32. Re: Email does not work in Lightroom 4
                                                                        Captian Video Community Member

                                                                        I ended up removing everything in my Library/Adobe/Lightroom folder (put it on the Desktop). Deleted LR4 and then reinstalled it. This finally worked for me. Then I when through the removed files and added back the plugin files (into the proper corresponding folder) and it is working for me.

                                                                         

                                                                        We should’t have to jump through these kinds of hoops to get a program to work. Even though Adobe put Lightroom through Beta, they didn’t do enough homework before releasing.

                                                                        • 33. Re: Email does not work in Lightroom 4
                                                                          biji47

                                                                          To TinaTS.

                                                                           

                                                                          I have exactly this problem and error message following an upgrade today on my Windows 7 set-up from LR3 to LR4.  As it happens, under LR3 I had successfully transferred ALL my Lightroom Settings a couple of months ago to an external hard disk to provide added security. One of the two presets mentioned above I have discovered stored on the external hard disk M: at: 

                                                                           

                                                                          M:\My Own Lightroom\Lightroom Settings\Export Presets\Lightroom Presets\For E-Mail.lrtemplate

                                                                           

                                                                          Why does LR4 not find this specific Export Preset although it is installed? (The other preset mentioned above is not present).

                                                                          Does the programme perhaps assume that all users will stick with the default Export Preset storage folder address installed by Adobe on the C: drive? Do the emails do not work simply because the export presets are at another address? If so, Adobe should allow the users to set the storage address where they please.

                                                                           

                                                                          How can I preserve the preferred external hard disk storage situation for the Export Presets and at the same time export photos by email? What must I do?

                                                                           

                                                                          .. and by the way: why does LR4 not display the Outlook Address Book in the Email Setup Window, although the user has marked the latter for use as email tool? Do I really have to type all export email addresses and accounting info into an LR4 exclusive address book just for for photo emailing purposes? 

                                                                           

                                                                          Would much appreciate help or explanation on the aformentioned points. Thanks a lot.

                                                                           

                                                                          biji47

                                                                          • 34. Re: Email does not work in Lightroom 4
                                                                            mam262

                                                                            I am using an iMac OS10.6.8 and I am unable to email.  My email is validated but after I hit send it says "Failed to Send Email. 

                                                                             

                                                                            Any suggestions?