13 Replies Latest reply on Mar 13, 2012 4:24 PM by David__B

    Cant save or email

    timaey

      I can't save to my camera roll or send via email or upload to Facebook . Please help it will only let me choose cancel.

        • 1. Re: Cant save or email
          David__B Adobe Employee

          Hi Timaey,

           

          Sorry to hear about your difficulties. I have some questions to help me better understand.

           

          - Just want to confirm you are working on an iPad, is it an iPad2?

          - What version of iOS are you using?

          - Had these options ever worked before?

          - Do you get any kind of error message?

          - Is the tablet connected to the internet?

           

          First thing I would try is completely powering down the tablet, hold the power button until you get the slider to power off, then power back up and again and test

           

          -Dave

          • 2. Re: Cant save or email
            timaey Level 1
            • 3. Re: Cant save or email
              David__B Adobe Employee

              Hi Timaey,

               

              I see you responded but something must have went wrong because it appears blank.

               

              -Dave

              • 4. Re: Cant save or email
                timaey Level 1

                Hi Dave,

                 

                The answers to your questions are below.

                 

                 

                 

                - Just want to confirm you are working on an iPad, is it an iPad2?:   I am using a ipad 2.

                 

                - What version of iOS are you using?:   Not sure what that is.

                 

                - Had these options ever worked before?:  Never before.

                 

                - Do you get any kind of error message?:   No just a window that has a chose of file but only let's you choose cancel.

                 

                - Is the tablet connected to the internet?:    Yes and I like to thank you for the help.

                 

                 

                 

                 

                 

                 

                 

                Sent from my iPad

                • 5. Re: Cant save or email
                  David__B Adobe Employee

                  Hi Timaey,

                   

                  The iOS is the operating system version of the iPad. It might not matter but just wanted to collect some information just in case. You should be able to find out the iOS version by opening the native Settings icon (one with the Gears), in there click About. Inside of there will be a bunch of info about your iPad including the version number.

                   

                  Here is a screen shot for how I typically send to email or Facebook. Is this the same thing you are doing? I didn't see an actual Cancel button here, tapping outside the menu cancels the process.

                   

                  sending.jpg

                   

                  I see you are able to email from the iPad2. Photoshop Touch should just use existing email setup on the device when sending a message out. Are you able to email out from Camera Roll directly, send one of the photos out from there for example?

                   

                  -Dave

                  • 6. Re: Cant save or email
                    timaey Level 1

                    Hello Dave,

                    My version is 5.1 and Yes I can email from camera roll directly.

                     

                    Sent from my iPad

                    • 7. Re: Cant save or email
                      timaey Level 1

                      I can't use any of the options on the top right tool bar I can open the potions but then I can only click on cancel. I can use the trash button.

                       

                      Sent from my iPad

                      • 8. Re: Cant save or email
                        David__B Adobe Employee

                        I'm wondering if just uninstalling and reinstalling Photoshop Touch would help. Doing so will erase any projects that you currently have created. You could potentially save those by uploading them to the Creative Cloud before doing the uninstall/reinstall, provided that the Creative Cloud option is working. I can describe the uninstall/reinstall steps if you are not familiar with the process.

                         

                        -Dave

                        • 9. Re: Cant save or email
                          timaey Level 1

                          Will I need to pay for it again? Yes please describe the steps please.

                           

                          Sent from my iPad

                          • 10. Re: Cant save or email
                            David__B Adobe Employee

                            No, you won't need to pay for it again.

                             

                            To uninstall it

                             

                            Close out of the app

                             

                            From the screen with all of the apps icons, press and hold the Photoshop Touch icon, all of the app icons will start to wiggle with a little circle and x in the upper lefthand corner. Pressing the X for Photoshop Touch and it will ask you if you want to delete all of the Data, you'll want to say Yes to this. After this the icon will be removed and the app will be uninstalled.

                             

                            To reinstall

                             

                            Open the App store icon, hit the Purchased icon along the bottom, find PS Touch in list of purchased apps, click the little Cloud icon with the arrow pointing downward to reinstall.

                             

                            -Dave

                            • 11. Re: Cant save or email
                              timaey Level 1

                              Thanks I will give it a shot.

                               

                              Sent from my iPad

                              • 12. Re: Cant save or email
                                timaey Level 1

                                It works thank you very much.

                                 

                                Sent from my iPad

                                • 13. Re: Cant save or email
                                  David__B Adobe Employee

                                  Glad to hear that fixed it