What kind of footage are you using in your project (especially regarding the items to which shatter is being applied), and for that matter, can you provide any more details about the project (and problematic composition) itself?
Th footage is a 1920x1080 PSD file with text applied. The PSD file is acting as an alpha tracking matte for the text and the shatter effect is on the text
Ron Sussman Edits
Do you have any additional effects applied to the layer that is using Shatter? If so, precompose with those effects first (moving all attributes) and then apply Shatter to the precomp. Short of that, can you post a project file for evaluation?
Was that a thinly veiled effort to bump this?
Or did you mean to insert a link?
What is your experience with debugging AE issues?
Has Shatter ever worked for you before?
First suggestion is to disable layers, one at a time.