6 Replies Latest reply on Apr 1, 2016 7:12 AM by MelvynGWilliams

    Premiere Pro 5.5 always crashes upon startup

    tabjulius

      I bought the Production Premium package, CS5.5, and most everything works great - After Effects, PhotoShop, Illustrator.  Except for Premiere Pro.  For the life of me, I cannot start the program, and I'm not convinced I ever have.  It says simply "Adobe Premiere Pro 5.5 has stopped working" (check online for a solution, etc.), the details are given as:

       

       

        Problem Event Name:    BEX64

        Application Name:    Adobe Premiere Pro.exe

        Application Version:    5.5.0.0

        Application Timestamp:    4d8a89e8

        Fault Module Name:    StackHash_1dc2

        Fault Module Version:    0.0.0.0

        Fault Module Timestamp:    00000000

        Exception Offset:    0000000000000000

        Exception Code:    c0000005

        Exception Data:    0000000000000008

        OS Version:    6.1.7600.2.0.0.768.3

        Locale ID:    1033

        Additional Information 1:    1dc2

        Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d

        Additional Information 3:    11ae

        Additional Information 4:    11aef3f7a9160fb60e80d644649076ab

       

       

      How can I get this installed so I can use it?

       

      Thanks