5 Replies Latest reply on Apr 24, 2012 9:33 AM by MM Acton

    Cannot get .wmv videos to play in HTMLHelp output

    Tech Doc Girl Level 1

      I successfully uploaded five .wmv videos and they display and play properly in the WebHelp output. However, I'm trying to generate the HTMLHelp output and the videos will not play. Any ideas?

        • 1. Re: Cannot get .wmv videos to play in HTMLHelp output
          RoboColum(n) Level 5

          When you say "uploaded" does this mean that they are not integral to the help file and you are just linking to them? If so, exactly what happens when you try the link from the CHM? Can you post a screen or give us some more information please.

          • 2. Re: Cannot get .wmv videos to play in HTMLHelp output
            Tech Doc Girl Level 1

            I've tried to insert the videos in the following three ways:

            1. Insert > Multimedia/Demo
            2. Added the videos as baggage files (this worked for the WebHelp output)
            3. Insert > Hyperlink, then selected "Multimedia" from the Link to drop-down.



            In all three instances, the preview (eye glasses icon) in RoboHelp displayed and played the videos fine.


            However, when I generate the HTMLHelp output, the first two options displayed the videos like the image below and when you click play nothing happens.



            For the third option, when you click the link the Windows Media Player opens but again nothing happens when you click play (see image below).


            • 3. Re: Cannot get .wmv videos to play in HTMLHelp output
              RoboColum(n) Level 5

              My guess here is that because you are launching a .exe file to display the file that the CHM file is complaining. CHM security has been tightened beyond belief by Microsoft in recent years.

              • 4. Re: Cannot get .wmv videos to play in HTMLHelp output

                Sorry, I don't have an answer, but I do have the same problem


                I have tried to use .mov, .avi and .swf videos and I can see them all fine locally (using the 'view' button - the little glasses icon), but when I generate and publish locally, the video doesn't work (same problem if I generate and publish to my end destination).


                The video appears to be there, so I click on the 'play' button and nothing happens, just a blank space. I did find this in an article...but it appears that I am using the 'allowed' file types. Does anyone know which video file types WILL work in the WebHelp format?


                Note: Some file formats do not work properly in compiled Microsoft HTML Help files.

                The following are the allowed multimedia file types:

                •   Video Files: *.avi, *.asf, *.asx, *.mpg, *.mpeg, *.mpg4, *.mpe, *.mov, *.qt, *.ra, *.rm, *.rpm, *.wmv, *.wvx
                •   MPEG Video Files: *.mpg, *.mpeg, *.mpg4, *.mpe
                •   Windows Media Files: *.avi, *.asf, *.asx, *.wma, *.wmv, *.wax, *.wvx
                •   Quick Time Files: *.qt, *.mov
                •   Real Files: *.ra, *.rm, *.rpm
                •   Audio Files: *.asf, *.asx, *.mp3, *.mp4, *.wav, *.au, *.mid, *.rmi, *.ra, *.rm, *.wma, *.wax
                •   Flash Files: *.swf
                •   Flash Video Files: *.flv, *.f4v
                •   Adobe Captivate Files: *.swf
                • 5. Re: Cannot get .wmv videos to play in HTMLHelp output
                  MM Acton Level 1

                  I'm having the same problem, too. I'm using RoboHelp 9. I'm trying to add a simple screen capture of selecting an item on a window.


                  I created a simple .avi file using SnagIt.


                  I tried to follow the instructions in the RH9 help at http://help.adobe.com/en_US/robohelp/robohtml/WS2D897D61-581A-447e-836F-50A19A2EFC12.html, but I didn't see anywhere to set options.


                  When I select the topic that contains this .avi file, the video plays automatically. When I look at the underlying HTML, though, it says that autoplay is off:


                  <object data="videos/MarkSelected.avi" classid="CLSID:22d6f312-b0f6-11d0-94ab-0080c74c7e95"


                               type="application/x-oleobject" style="border: none;" width="672"


                  <param name="filename" value="videos/MarkSelected.avi"  />

                  <param name="autoplay" value="false"  />

                  <param name="autostart" value="false"  />

                  <param name="ShowControls" value="1"  />

                  <param name="controller" value="true"  />

                  <param name="WindowlessVideo" value="0"  />



                  So I tried a different method that I found on the RoboHTML forum. I used Input > Help Controls > Shortcut and made a shortcut to wmplayer.exe with the filename as the argument. When I click that link, though, it brings up the library for Windows media player.


                  I added it to baggage.


                  Didn't help.


                  Does anyone have any other suggestions? The output is HTMLHelp (.chm) and currently I'm working on my local machine, on my C drive.