I am confused, I no longer use username email@example.com, I use firstname.lastname@example.org. I can not seem to log in under email@example.com. Could you pleasee help me with this, I know i ordered things under firstname.lastname@example.org but cant seem to download them. Did i order adobe under email@example.com?
Does it tell you that your password is invalid or do you receive the message that the account already exists? Did you try the password reset link?