I am confused, I no longer use username firstname.lastname@example.org, I use email@example.com. I can not seem to log in under firstname.lastname@example.org. Could you pleasee help me with this, I know i ordered things under email@example.com but cant seem to download them. Did i order adobe under firstname.lastname@example.org?
Does it tell you that your password is invalid or do you receive the message that the account already exists? Did you try the password reset link?