3 Replies Latest reply: Apr 17, 2012 6:40 PM by adamfflorin RSS

    After Effects CS5.5 - Lion: Crash on splash screen EXC_BAD_ACCESS (SIGABRT)

    evan.bovie Community Member

      So one day, out of the blue, After Effects stops wanting to open. The worst part is, I can't think of any changes that would have caused this.

       

      I am running After Effects CS5.5 (10.5.1) on my MacBook Pro 13" (Early 2011), which is running Mac OSX Lion. Here is my system profile (with some sections omitted).

       

      Just a few weeks ago, I began to consistently receive this message during the AE splash screen:

      After Effects Alert

       

      Last log message was: <140735295236448> <ASL.ResourceUtils.GetLanguageIDFromRegistry> <0> Unable to obtain the User 'Language' registry key at: Software\Adobe\After Effects\10.5.1\ Defaulting to 'en_US'.

      Here is a crash log.

       

      Any ideas?

       

      First attempt

       

      I figured maybe I had a bad preference file, so I cleared my prefs. Nothing changed aside from a modified error message:

      After Effects Alert

       

      Last log message was: <140735295236448> <DynamicLink> <5> 0x114ee8418

      And a crash log.

       

      Also, if I try opening AE again, after I cleared my prefs and opened it once, the error message returns to the "registry key" alert.

       

      Second, third, fourth attempt

       

      So I uninstalled and reinstalled After Effects about 3 times. No change. I used the latest download from Adobe, and the original Master Collection image: no difference.

       

      Fifth attempt

       

      I created a second admin account to see if this was an isolated issue. It isn't; same problem.

       

      Sixth attempt

       

      I thought about QuickTime, so I opened up System Prefs, and uninstalled Perian. I left the prefpane there though.

      Also, I have the latest version of Java.

       

      Seventh attempt (Added 19 March 2012)

       

      I used the Adobe Creative Suite Cleaner Tool to wipe out my entire Adobe installation. I still have the same problem after a reinstall. I'm going to try installing AE on my external drive next. This is really frustrating. Has anyone experienced this issue and found a resolution?

       

      Notes

       

      Interestingly enough, all of the other Abobe CS5.5 apps I installed work fine:

      • Bridge
      • Photoshop
      • Illustrator
      • InDesign
      • Premiere Pro
      • OnLocation
      • Extension Manager

       

      Added 1:54PM, 13 March 2012:

      Also, opening up the render engine causes the same error message.