12 Replies Latest reply: Dec 19, 2012 11:38 AM by Stan Jones RSS

    Encore CS5.1 hangs during DVD Disk Build

    setaspell

      Encore CS5.1 hangs during DVD Disk Build...

       

      I can get the Build through an ISO and use another program to burn, and I can burn BluRays.. No problem..

      But when I try to build to DVD disk. it just hangs at 7MB written. It happens on both of my DVD drives

      I have to Kill theTask to use Encore again.

      Any ideas??

      I have tried swapping drives, ports, cables, updating drivers, firmware, etc.

      Even tried using an external USB burner.. still the same thing.

       

      Win7.. asus p8p67

      i7 2700

      16gbram

      gtx570

       

      asus bluray burner

      lg dvd burner

        • 2. Re: Encore CS5.1 hangs during DVD Disk Build
          setaspell Community Member

          Thanks.. but I should have said that I tried using in Admin mode...... any other ideas??

          • 3. Re: Encore CS5.1 hangs during DVD Disk Build
            Derek Emmett

            Hello,

            were you able to resolve this issue?  I have a similar issue with Encore CS5.1 and it looks like this.

             

            -Build project in PP and use Dynamic link into Encore.

            -Encore works great until I click on the "Build" button.

            -Once I click on Build I only get a white box and no fields inside it.

            -Encore at that point is locked up.

            -All other programs and Adobe applications in Win7 work fine while Encore is completely locked up.

            -When I try to kill Encore process, it never ends, and system must be forced to shut down.

            -Production Premium CS5.5 is up to date.

            -When I simply open Encore with no project (or empty project), and just try to add "Build" to my Encore tabs within the tool, same thing, complete lock up of Encore.  Other applications

            work fine in this mode, but system must be forced reset to kill Encore application.

             

            -Win 7

            -Adobe Production Premium CS5.5

            -Nvidia Qudro 4000

            -16GB

             

            If others have help on this issue I sure would appreciate it!

            Thanks

            Derek...

            • 4. Re: Encore CS5.1 hangs during DVD Disk Build
              Stan Jones CommunityMVP

              The original poster for this thread could build to DVD. Is that true for you?

              • 5. Re: Encore CS5.1 hangs during DVD Disk Build
                Derek Emmett Community Member

                Hi Stan,

                -my process is 100% through Adobe tool flow. 

                -I have not tried any third party tools. 

                -I get a blank white box by simply clicking on "Build" from Encore, and Encore is completely dead at that point.

                -When I click on "Build" I don't even get a single option for how I'd like to build, just an empty white box, which can't be closed.

                -I've used PP and AE without issues.  This is the first time I've used Encore in my suite, and of course wanted to use it to author DVD's and Blu Ray.

                -Encore worked great in creating menus, and chapters between video and still picture content..  Just does not want to build or get the point of checking content.

                 

                Any ideas?  I searched through other postings, but have not seen what I'm getting.  Is there anything to this Roxio driver issue, or putting Encore in Admin mode? I even found things about Quicktime?!  My Quicktime is current, and I'm not sure if I even have Roxio on my machine, but can check that later.  When I did go look for the online Roxio driver that folks were pointing to, for similar issues, I did not see it on Roxio? Do we need to search for it on their website with a particular key word?  In my case I can't even get to selecting what I want to build, so I'm thinking there can't be a driver conflict at this level of issue I'm having.. 

                 

                Thank you

                Derek...

                • 6. Re: Encore CS5.1 hangs during DVD Disk Build
                  John T Smith CommunityMVP

                  I do not know if there is a Roxio problem with CS5 or later, I only know that it was REQUIRED to update the Roxio component in CS4... and, yes, you have Roxio as part of Encore

                   

                  http://forums.adobe.com/thread/1108754

                   

                  Yes, running as Administrator DOES matter... http://forums.adobe.com/thread/969395

                   

                  Also... Odd Errors http://forums.adobe.com/thread/670174
                  .
                  Long File Names or odd characters cause problems
                  Read http://forums.adobe.com/thread/588273
                  And #4 http://forums.adobe.com/thread/666558
                  And This Message Thread http://forums.adobe.com/thread/665641
                  .
                  Things and Software to AVOID when authoring/burning a DVD... says Encore, but also

                  applies to Premiere Elements and disc burning
                  .
                  Start --> http://forums.adobe.com/thread/608660
                  #2 has WHY Explained http://forums.adobe.com/thread/607390
                  Plus http://forums.adobe.com/thread/562941
                  .
                  Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and

                  then use the FREE http://www.imgburn.com/index.php?act=download to write files or

                  folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like

                  his program)
                  .
                  Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as

                  the box label (Memorex is notorious for buying "anything" and putting it inside a

                  Memorex box)
                  .
                  When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your

                  burner has the best chance to create "good, well formed" laser burn holes... since no

                  DVD player is required to read a burned disc, having a "good" one from a high quality

                  blank will help
                  .
                  Use Taiyo Yuden single layer or Verbatim Two layer Or Falcon Pro for inkjet printable

                  Two layer

                  • 7. Re: Encore CS5.1 hangs during DVD Disk Build
                    Stan Jones CommunityMVP

                    Are you saying that you click on the build panel tab and get this problem? The original poster could get into the build panel; it was clicking on the "build" button that created the problem.

                     

                    Yes, try the run as administrator.

                     

                    I would not worry about the sonic/roxio driver issue. This is not the symptom of it, and it should have been updated through other processes. It does not require you to have any sonic/roxio applications installed; microsoft uses it.

                     

                    Remove any blank disks from DVD/BD recorders/players on your computer.

                     

                    See #12 in the list here:

                     

                    Troubleshoot damaged projects in Encore on Windows

                     

                    I worry that you will need to reinstall.

                    • 8. Re: Encore CS5.1 hangs during DVD Disk Build
                      Derek Emmett Community Member

                      Thanks John!  I'll go through this and report back!

                       

                      Thank you

                      Derek...

                      • 9. Re: Encore CS5.1 hangs during DVD Disk Build
                        Derek Emmett Community Member

                        Thanks Stan..  I will try what you and John have given me, and report back! 

                         

                        -Yes, I'm simply just clicking on the "Build" button, and blam, Encore is dead!  I have never been able to get into the build panel! 

                        -No disk in system at time of testing build. 

                         

                        Thanks guys!

                        Derek...

                        • 10. Re: Encore CS5.1 hangs during DVD Disk Build
                          Derek Emmett Community Member

                          Hey John and Stan...  Well, I have a stupid story for you. 

                           

                          I went through the feedback you gave me and systematically tried each idea in the threads you gave me. By the way,  "Crash" means I get a white empty build box window immediately after clicking on Build or ISO:

                          -I put Encore in Admin mode => crashed when trying Build or ISO.

                          -Made entire project with small names without spaces or different characters => crashed when trying Build or ISO

                          -Updated pxengine => crashed when trying Build or ISO

                          -I put Encore in Xp compatibility mode => crashed when trying Build or ISO

                          -At this point, after 8-10 reboots, I'm thinking of swallowing a gun..  I'm so completely convinced that there is no DVD in the burner, or even why that would make any difference at this point..  I eject the drawer and there is a music CD in the drawer!  I removed the CD and tried again...... And finally..... I get to the Build window! 

                          -Burned test DVD and it worked great.

                          -In my "stupid is as stupid does" case, I would still think at a minimum the Encore tool would have told me to remove the incorrect media, and not completely crashed Encore? 

                           

                          So I'm up and running again, thank you both for trying to work with Forest Gump!  I did of course see the note "Remove any disk from recorders".  : )

                           

                          Cheers

                          Derek...

                          • 11. Re: Encore CS5.1 hangs during DVD Disk Build
                            John T Smith CommunityMVP

                            As FG says... "Life was like a box of chocolates. You never know what you're gonna get."

                            • 12. Re: Encore CS5.1 hangs during DVD Disk Build
                              Stan Jones CommunityMVP

                              Stupid is as stupid does - it just has a ring to it. Not that it applies to you anymore than the rest of us....

                               

                              And I am certain that there is no disk in my recorder, but if I looked....?

                               

                              That suggestion was related to an error when there is a BLANK disk in the recorder - how much sense does that make!