That seems to indicate a permissions/ user privileges issue so the secondfary downloads nad install never finish. Make sure to run with admin privileges at least that one time and let it do its thing properly...
Moving this discussion to the Premiere Elements forum. The users in this forum should be able to assist with your difficulties obtaining the additional content. No-nig you may also want to post if you have the DVDs or you are using a downloaded copy of the install files.
Welcome to the forum.
Are you installing from physical media, or from a download?
If from a download, did you also download the Functional Content file, for your OS, i.e. PC or Mac?
If from physical media, did you install the Functional Content from the correct disc, i.e. PC or Mac?
What OS do you have?
Good luck, and please let us know a bit more.
Thanks for the reply!
I am installing from a physical media, as far as intalling the Functional Content from the correct disc I would think so, it only came with one disc. I am using a HP touchsmart that runs Windows.
If you need anymore information just let me know.
The Premiere Elements installation pack includes 5 discs: 3 installation discs and 2 content discs.
If you didn't get 5 discs in your pack, you did not get a complete copy of the program.
Only one disc? I would immediately contact Adobe, and report missing media. They should get replacements to you quickly. Just give them your invoice number and S/N, and it should only take a few days, to get what you need.