4 Replies Latest reply on Mar 19, 2012 5:22 AM by brainwavemedialimited

    CS4 - video components hang at splash screen


      I had CS4 installed and running well under Vista Ultimate 64. Machine is Intex Zeon dual 4-core @2,5GHz, 8GB RAM. Graphics card is ATI Radeon 4800 1GB RAM.


      I uninstalled CS4 and upgraded the computer to Win 7 Ult 64.The upgrade went well and all software still works as normal - except CS4!


      I now have problems with various components.

      AFX hangs at "Initializing Media Core"

      ME hangs at "Loading ExporterAVI.prm"

      Premiere Pro hangs at "Loading ExporterAVI.prm"

      Soundbooth hangs at "Loading ExporterAVI.prm"

      On Location, Illustrator and Photoshop all open OK.


      I had Boris BCC 7 installed but have uninstalled that, then uninstalled and reinstalled CS4.

      I have QuickTime 7.7.1 installed.


      I'd be most grateful for any suggestions!


      Thanks in advance,

      Alex House