2 Replies Latest reply on Mar 18, 2012 12:55 AM by cagilbert

    Need help uninstalling Flash Player to do a clean install.

    cagilbert

      Hi,

       

      I'm feeling pretty stupid now, since I'm sure I'm missing something obvious.

       

      I'm running Windows 7/ 64 bit. I've got Flash player version 11.1.102.63

       

      I'm having Spotify problems, and Spotify support asked me to uninstall and reinstall Flash Player before reinstalling Spotify. But I can't seem to get the blessed thing to uninstall.

       

      I'm following the directions here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

       

      I've killed everything killable on the toolbar. I've checked with Task Manager to see if any applications are running (none are). There are still processes running I've run the uninstaller in Administration mode and in user mode and in every mode I can think of, but when I restart after uninstalling, I've still got the Flash Player installed-- same version. I get no error messages when I run it, it just (apparently) doesn't work.)

       

      Any ideas? Any stupid mistakes I might be making?

       

      Thanks!

       

      Cheryl