4 Replies Latest reply: Apr 26, 2013 3:51 PM by Liam Dilley RSS

    Why do not all the files show up in my Workflow notification?

    mario_gudelj CommunityMVP

      Workflow notifications will only include the last file included by a customer.  The rest of the items will show up under "Related Files" in the case record of the Admin. So for example, if the customer attaches 3 files to the enquiry, only the last attached file will be added to the workflow.

       

      Also note that only files smaller than 1mb will be attached to the workflows. All files larger than this will need to be viewed within the admin of the site.