0 Replies Latest reply on Mar 18, 2012 9:38 PM by Xiaoyi Tong

    Q: I didn't see my preinstalled InDesign/Fireworks Extensions when I launched Extension Manager CS6

    Xiaoyi Tong Adobe Employee

      For InDesign:

      1. Check if there are any *.zxp files under

          Windows: "C:\ProgramData\Adobe\InDesign\Version 8.0\\Extensions\REMOVED\"

          Mac: "/Library/Application Support/Adobe/InDesign/Version 8.0//Extensions/REMOVED/"

        Move all of them to

          Windows: "C:\ProgramData\Adobe\InDesign\Version 8.0\\Extensions\"

          Mac: "/Library/Application Support/Adobe/InDesign/Version 8.0//Extensions/"

      2. Backup all files under

          Windows: "C:\ProgramData\Adobe\Extension Manager CS6\EM Store\InDesign CS6\"

          Mac: "/Library/Application Support/Adobe/Extension Manager CS6/EM Store/InDesign CS6/"

        to somewhere else, and remove all of them.

      3. Remove all files under

          Windows: "C:\ProgramData\Adobe\Extension Manager CS6\Mxi Flag\InDesign CS6\"

          Mac: "/Library/Application Support/Adobe/Extension Manager CS6/Mxi Flag/InDesign CS6/"

      4. Remove all files under

          Windows: "C:\ProgramData\Adobe\Extension Manager CS6\Configuration\"

          Mac: "/Library/Application Support/Adobe/Extension Manager CS6/Configuration/"

      5. Restart Extension Manager CS6.

       

      For Fireworks:

      1. Check if there are any *.zxp files under

          Windows: "C:\ProgramData\Adobe\Fireworks CS6\PreInstall\REMOVED\"

          Mac: "/Library/Application Support/Adobe/Fireworks CS6/PreInsall/REMOVED/"

        Move all of them to

          Windows: "C:\ProgramData\Adobe\Fireworks CS6\PreInstall\"

          Mac: "/Library/Application Support/Adobe/Fireworks CS6/PreInsall/"

      2. Backup all files under

          Windows: "C:\ProgramData\Adobe\Extension Manager CS6\EM Store\Fireworks CS6"

          Mac: "/Library/Application Support/Adobe/Extension Manager CS6/EM Store/Fireworks CS6/"

        to somewhere else, and remove all of them.

      3. Remove all files under

          Windows: "C:\ProgramData\Adobe\Extension Manager CS6\Mxi Flag\Fireworks CS6"

          Mac: "/Library/Application Support/Adobe/Extension Manager CS6/Mxi Flag/Fireworks CS6/"

      4. Remove all files under

          Windows: "C:\ProgramData\Adobe\Extension Manager CS6\Configuration\"

          Mac: "/Library/Application Support/Adobe/Extension Manager CS6/Configuration/"

      5. Restart Extension Manager CS6.