0 Replies Latest reply on Dec 12, 2012 8:05 PM by Xiaoyi Tong

    Q: How to generate log files of Extension Manager for troubleshooting?

    Xiaoyi Tong Adobe Employee

      1. Create a file named "ExManLog.YES" in Extension Manager folder.


          1) Open command prompt as administrator;

          2) Change directory to "C:\Program File (x86)\Adobe\Adobe Extension Manager CS6"

          3) Run command


          echo > ExManLog.YES



          1) Open terminal;

          2) Change directory to"/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS";

          3) Run command


          sudo touch ExManLog.YES


      2. Launch Extension Manager.

      3. Extension Manager log files( *.log ) can be found in the following folder.

          Windows: "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\"

          Mac: "/Users/<UserName>/Library/Application Support/Adobe/Extension Manager CS6/"