1 Reply Latest reply on Mar 20, 2012 7:28 PM by Curt Y

    Mac can't extract files- error 4960

    ibelig16

      I have a Mac with the OSLion and I am tryign to download the adobe. Once I get to the Adobe assistant its says:

       

      The following disk images couldn't be opened:

      Master Collection error 4960

       

      Then it says forver extracting. This happened becuase the download got interruted, my computer shut down too early. I did what other poeple said to do in the forums:

      erased cookies

      uninstalled the adobe assistant

      created a different account in adobe

      tried to download it with Firefox and then Crome

       

      Don't know what else to do. Any advise will be very much appreciated. Thanks!

        • 1. Re: Mac can't extract files- error 4960
          Curt Y Level 7

          Try this from a prior post:

           

          if your still having problems downloading i figured it out. the download you first tried was interrupted and didnt download completely so what you have to do is

           

          1) in the top right of a mac click search and search for MasterCollection_CS5_ (or what you error is IE photoshop_12_1 ect...)

           

          2) the click "show all in finder"

           

          3) look for the .dmg file "MasterCollection_CS5_.dmg" and delete it

           

          4) try to down load again WITHOUT interuption.