8 Replies Latest reply on Dec 7, 2012 9:11 AM by jose.roitberg

    Editing video or audio in increments LESS than 1 frame?

    kidtreo Level 1

      Case #0183085485

       



      Updated

      Wednesday, March 21, 2012 7:59:24 PM PDT

      Opened

      Thursday, March 15, 2012 4:54:02 PM PDT

      Status

      Open - Pending Adobe Response

      Product

      Production Premium 5.5

      Support contract

      Adobe Support Program

      Subject

      Premiere Pro CS5.5: Edit Audio

      NOTES & RESPONSES

      Notes from Customer

      Wednesday, March 21, 2012 7:59:24 PM PDT
      Once upon a time there was a princess who was very sad. She had discovered that her favorite pet guinea pig had been kidnapped by a
      n evil Chihuaha named "El Diablo". You see, it turns out El Diablo could not get a straight answer from Adobe Technical Support reg
      arding what seemed like an incredibly simple question. So after endless attempts to get this question answered, he went quite insan
      e and started kidnapping Guinea Pigs with the diabolical plan of starting his own software support company run by Guinea Pigs as the
      y could not possibly offer worse support than he had been receiving. Alas, if someone had only just replied to his futile queries i
      n a precise and meaningful fashion. But they did not. And so the Guinea Pigs - they must suffer. To be continued?

      Notes to Customer

      Wednesday, March 21, 2012 1:06:19 PM PDT
      Hi Christopher ,

       

      Thank you for contacting Adobe Technical Support. We are responding in
      reference to your case regarding Adobe Premiere Pro .
      We would be happy to assist and assure you with the best possible
      assistance regarding the case.

       

      We also tried calling you at 01:05 pm PST but you were not available
      .So please feel free to get back to us or if you would like us to give
      you a call as per your availability ,please let us know of an
      appropriate time to call.

       

      Would like to know how you were able to edit the audio and the video
      less than a frame in the earlier versions of adobe premiere pro.

       

      You can also visit www.adobe.com/go/supportportal for any assistance
      regarding Adobe products. You may also visit www.forums.adobe.com as
      it?s a useful resource for self-help.

       

      We are always here to assist you. Please contact us at 800 833 6687 IVR
      Options 2-3 if you have any questions or need an update on your case.

       

      Thanks & Regards,

       

      Anish
      Adobe Technical Support

      Notes from Customer

      Tuesday, March 20, 2012 11:21:19 AM PDT
      REALLY? I spent an hour on the phone with your top support people and you still can't give me a definitive answer on this unless I
      post in other forums? WHAT is so hard about answering this simple question? Thank you!

       


      Please confirm that it is currently IMPOSSIBLE to edit audio or video in Premiere Pro 5.5 to measurements LESS THAN 1 frame.

      Notes to Customer

      Monday, March 19, 2012 3:36:49 PM PDT
      Hi Christopher ,

       

      Thank you for contacting Adobe Technical Support. We are responding in
      reference to your case regarding Premiere Pro .

       

      We would be happy to assist and assure you with the best possible
      assistance regarding the case.

       

      We also tried calling you at 03:35 pm PST but you were not available .So
      please feel free to get back to us or if you would like us to give you a
      call as per your availability ,please let us know of an appropriate time
      to call.

       

      You can also visit www.adobe.com/go/supportportal for any assistance
      regarding Adobe products. You may also visit www.forums.adobe.com as
      it?s a useful resource for self-help.

       

      We are always here to assist you. Please contact us at 800 833 6687 IVR
      Options 2-3 if you have any questions or need an update on your case.

       

      Thanks & Regards,

       

      Anish
      Adobe Technical Support

      Notes from Customer

      Sunday, March 18, 2012 8:12:20 AM PDT
      Please confirm that it is currently IMPOSSIBLE to edit audio or video in Premiere Pro 5.5 to measurements LESS THAN 1 frame.

       

      It appears in versions prior to CS5.0 one could select AUDIO UNITS by right clicking timecode display to edit audio (and presumably
      video for that matter) to SAMPLE RATE accuracy.

       

      Despite a long and involved support phone call including taking control of our computer by remote, it appears this is NOT currently
      possible.

       

      If this is indeed so - we will have to adjust our work flow to edit audio OUTSIDE of Premiere.

       

      Thank you...please confirm and advise.