2 Replies Latest reply on Mar 22, 2012 3:35 PM by Peter Spier

    Adobe Print engine Failed

    megcPDX

      I have a document that just will not print. I tried recreating the document by cutting and pasting the content into a new document, no luck. I am getting an error saying the Adobe print engine failed. Tried to export a PDF and got an error "1 problem (1 failure) was found with a background task: Then tried to print a postscript file and got the error saying the Adobe print engine failed.

       

      I tried everything here

      http://helpx.adobe.com/indesign/kb/error-print-engine-failed-print.html

       

      except

       

      Solution 1: Re-create the InDesign preferences file.

       

      because I could not locate this....

      InDesign SavedData file and the InDesign Defaults file

       

      HELP!!!!!

        • 1. Re: Adobe Print engine Failed
          Steve Werner Adobe Community Professional & MVP

          The InDesign SavedData and the Defaults file are (in many versions of OSs) in a hidden folder.

           

          A better method for restoring preferences is to use keystrokes as described in this tutorial: http://pfl.com/trb

          • 2. Re: Adobe Print engine Failed
            Peter Spier Most Valuable Participant (Moderator)

            Steve Werner wrote:

            A better method for restoring preferences is to use keystrokes as described in this tutorial: http://pfl.com/trb

            Steve, I strongly disagree with that assertion. Using the keyboard shortcut ALWAYS destroys the old prefs. Uing the manual method outlined in Replace Your Preferences allows you the opportunity to backup the old set so it acn be restored if replacing the prefs doesn't solve your problem, thereby saving your customizations from unnecessary deletion, and if you make a backup set of working prefs you can overwrite a corrupt set and lose nothing but your open recent list. Many users also have difficulty with the speed required to use the keyboard.

             

            Hidden folders are easily shown in any OS. If a user doesn't already knowhow to do it, googling is a good way to learn.