13 Replies Latest reply: Mar 24, 2012 12:28 PM by PECourtejoie RSS

    Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)

    33yor3 Community Member

      Just downloaded and installed CS6. I'm not a complete nerd, so don't know my way around it yet (or anything about my laptop, well nothing that will help you lol...)

       

      When clicking on Adaptive Wide Angle and Oil paint, i get a little window pop up with this error:

      'This feature requires graphics processor acceleration. Please check the Performance Preferences and verify that 'Use Graphics Processor; is enabled'

       

      error.jpg

       

      All i need to know is how i what i need to do to get it working....

        • 1. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
          -Agfaclack- Community Member

          you need a grafic card that supports at least openGL 2.0.

           

          maybe your notebook grafic card will not support these features.

          • 2. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
            33yor3 Community Member

            ah well thats just perfect....not.

            • 3. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
              -Agfaclack- Community Member

              look at:  HELP -> SYSTEM INFO

               

              post it here... it may help to identify the problem.

              • 4. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                33yor3 Community Member
                OS NameMicrosoft® Windows Vista™ Home Premium
                Version6.0.6001 Service Pack 1 Build 6001
                Other OS DescriptionNot Available
                OS ManufacturerMicrosoft Corporation
                System NameDAVE-PC
                System ManufacturerDell Inc.
                System ModelInspiron 1525
                System TypeX86-based PC
                ProcessorIntel(R) Pentium(R) Dual  CPU  T3200  @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
                BIOS Version/DateDell Inc. A13, 20/06/2008
                SMBIOS Version2.4
                Windows DirectoryC:\Windows
                System DirectoryC:\Windows\system32
                Boot Device\Device\HarddiskVolume1
                LocaleUnited Kingdom
                Hardware Abstraction LayerVersion = "6.0.6001.18000"
                User NameDave-PC\Dave
                Time ZoneGMT Standard Time
                Installed Physical Memory (RAM)2.00 GB
                Total Physical Memory1.99 GB
                Available Physical Memory502 MB
                Total Virtual Memory4.21 GB
                Available Virtual Memory1.45 GB
                Page File Space2.28 GB
                Page FileC:\pagefile.sys

                 

                this right?

                • 5. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                  -Agfaclack- Community Member

                  no sorry, i meant the HELP in photoshop CS6  

                  • 6. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                    33yor3 Community Member

                    should be clearer next time. xD

                     

                    Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x32

                    Operating System: Windows Vista 32-bit

                    Version: 6.0 Service Pack 1

                    System architecture: Intel CPU Family:6, Model:15, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                    Physical processor count: 2

                    Processor speed: 1995 MHz

                    Built-in memory: 2037 MB

                    Free memory: 383 MB

                    Memory available to Photoshop: 1656 MB

                    Memory used by Photoshop: 60 %

                    Image tile size: 128K

                    Image cache levels: 4

                    OpenGL Drawing: Disabled.

                    OpenGL Drawing Mode: Basic

                    OpenGL Allow Normal Mode: False.

                    OpenGL Allow Advanced Mode: False.

                    OpenGL Allow Old GPUs: Not Detected.

                    Video Card Vendor: Intel

                    Video Card Renderer: Intel 965/963 Graphics Media Accelerator

                    Display: 1

                    Display Bounds:=  top: 0, left: 0, bottom: 800, right: 1280

                    Video Card Number: 2

                    Video Card: Mobile Intel(R) 965 Express Chipset Family

                    OpenCL Unavailable

                    Driver Version:

                    Driver Date:

                    Video Card Driver: igdumdx32.dll,igd10umd32.dll

                    Video Mode:

                    Video Card Caption: Mobile Intel(R) 965 Express Chipset Family

                    Video Card Memory: 448 MB

                    Video Rect Texture Size: 2048

                    Video Card Number: 1

                    Video Card: Mobile Intel(R) 965 Express Chipset Family

                    OpenCL Unavailable

                    Driver Version:

                    Driver Date:

                    Video Card Driver: igdumdx32.dll,igd10umd32.dll

                    Video Mode: 1280 x 800 x 4294967296 colors

                    Video Card Caption: Mobile Intel(R) 965 Express Chipset Family

                    Video Card Memory: 448 MB

                    Video Rect Texture Size: 2048

                    Serial number: Tryout Version

                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

                    Temporary file path: C:\Users\Dave\AppData\Local\Temp\

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      C:\, 232.9G, 101.1G free

                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\

                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\

                    Additional Plug-ins folder: not set

                     

                     

                    Installed components:

                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1642  

                       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                       adobe_caps.dll   Adobe CAPS   5,0,10,0  

                       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                       aif_core.dll   AIF   3.0   62.490293

                       aif_ocl.dll   AIF   3.0   62.490293

                       aif_ogl.dll   AIF   3.0   62.490293

                       amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                       boost_date_time.dll   DVA Product   6.0.0  

                       boost_signals.dll   DVA Product   6.0.0  

                       boost_system.dll   DVA Product   6.0.0  

                       boost_threads.dll   DVA Product   6.0.0  

                       cg.dll   NVIDIA Cg Runtime   3.0.00007  

                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                       data_flow.dll   AIF   3.0   62.490293

                       dvaaudiodevice.dll   DVA Product   6.0.0  

                       dvacore.dll   DVA Product   6.0.0  

                       dvamarshal.dll   DVA Product   6.0.0  

                       dvamediatypes.dll   DVA Product   6.0.0  

                       dvaplayer.dll   DVA Product   6.0.0  

                       dvatransport.dll   DVA Product   6.0.0  

                       dvaunittesting.dll   DVA Product   6.0.0  

                       dynamiclink.dll   DVA Product   6.0.0  

                       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                       filter_graph.dll   AIF   3.0   62.490293

                       hydra_filters.dll   AIF   3.0   62.490293

                       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       image_compiler.dll   AIF   3.0   62.490293

                       image_flow.dll   AIF   3.0   62.490293

                       image_runtime.dll   AIF   3.0   62.490293

                       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                       libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                       LogSession.dll   LogSession   2.1.2.1640  

                       mediacoreif.dll   DVA Product   6.0.0  

                       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       pdfsettings.dll   Adobe PDFSettings   1.04  

                       Photoshop.dll   Adobe Photoshop CS6   CS6  

                       Plugin.dll   Adobe Photoshop CS6   CS6  

                       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                       PSArt.dll   Adobe Photoshop CS6   CS6  

                       PSViews.dll   Adobe Photoshop CS6   CS6  

                       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       TfFontMgr.dll   FontMgr   9.3.0.113  

                       TfKernel.dll   Kernel   9.3.0.113  

                       TFKGEOM.dll   Kernel Geom   9.3.0.113  

                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                       wu3d.dll   U3D Writer   9.3.0.113  

                     

                     

                     

                     

                    Required plug-ins:

                     

                     

                       3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Accented Edges 13.0

                       Adaptive Wide Angle 13.0

                       ADM 3.11x01

                       Angled Strokes 13.0

                       Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Bas Relief 13.0

                       BMP 13.0

                       Camera Raw 7.0

                       Chalk & Charcoal 13.0

                       Charcoal 13.0

                       Chrome 13.0

                       Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Color Halftone 13.0

                       Colored Pencil 13.0

                       CompuServe GIF 13.0

                       Conté Crayon 13.0

                       Craquelure 13.0

                       Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Crop and Straighten Photos Filter 13.0

                       Crosshatch 13.0

                       Crystallize 13.0

                       Cutout 13.0

                       Dark Strokes 13.0

                       De-Interlace 13.0

                       Dicom 13.0

                       Difference Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Diffuse Glow 13.0

                       Displace 13.0

                       Dry Brush 13.0

                       Eazel Acquire 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Embed Watermark 4.0

                       Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Extrude 13.0

                       FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Fibers 13.0

                       Film Grain 13.0

                       Filter Gallery 13.0

                       Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Fresco 13.0

                       Glass 13.0

                       Glowing Edges 13.0

                       Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Grain 13.0

                       Graphic Pen 13.0

                       Halftone Pattern 13.0

                       HDRMergeUI 13.0

                       IFF Format 13.0

                       Ink Outlines 13.0

                       JPEG 2000 13.0

                       Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Lens Blur 13.0

                       Lens Correction 13.0

                       Lens Flare 13.0

                       Liquify 13.0

                       Matlab Operation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Maximum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Mean 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Measurement Core 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Median 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Mezzotint 13.0

                       Minimum 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       MMXCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Mosaic Tiles 13.0

                       Multiprocessor Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Neon Glow 13.0

                       Note Paper 13.0

                       NTSC Colors 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Ocean Ripple 13.0

                       Oil Paint 13.0

                       OpenEXR 13.0

                       Paint Daubs 13.0

                       Palette Knife 13.0

                       Patchwork 13.0

                       Paths to Illustrator 13.0

                       PCX 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Photocopy 13.0

                       Photoshop 3D Engine 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Picture Package Filter 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Pinch 13.0

                       Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Plaster 13.0

                       Plastic Wrap 13.0

                       PNG 13.0

                       Pointillize 13.0

                       Polar Coordinates 13.0

                       Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Poster Edges 13.0

                       Radial Blur 13.0

                       Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Read Watermark 4.0

                       Reticulation 13.0

                       Ripple 13.0

                       Rough Pastels 13.0

                       Save for Web 13.0

                       ScriptingSupport 13.0

                       Shear 13.0

                       Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Smart Blur 13.0

                       Smudge Stick 13.0

                       Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Spatter 13.0

                       Spherize 13.0

                       Sponge 13.0

                       Sprayed Strokes 13.0

                       Stained Glass 13.0

                       Stamp 13.0

                       Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Sumi-e 13.0

                       Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Targa 13.0

                       Texturizer 13.0

                       Tiles 13.0

                       Torn Edges 13.0

                       Twirl 13.0

                       U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Underpainting 13.0

                       Vanishing Point 13.0

                       Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Water Paper 13.0

                       Watercolor 13.0

                       Wave 13.0

                       Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       Wind 13.0

                       Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                       ZigZag 13.0

                     

                     

                    Optional and third party plug-ins: NONE

                     

                     

                    Plug-ins that failed to load: NONE

                    Flash:

                       Mini Bridge

                       Kuler

                    Installed TWAIN devices: NONE

                    • 7. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                      -Agfaclack- Community Member

                      you are the third intel user that has reported problems with the internal intel grafic.

                       

                      i checked at intels website and i saw this:

                       

                       

                      The integrated graphics controller of the Intel® G965 Express Chipset and Mobile Intel® GM965 Express Chipset supports hardware acceleration of OpenGL* applications in 16-bit and 32-bit color depths. OpenGL 1.5 is the latest version currently supported by the Intel® Graphics Media Accelerator Drivers on this chipset. Drivers that come with Windows* or that are downloaded from Windows* Update typically do not support OpenGL.

                       

                      for CS6 the requirements say OpenGL 2.0.... so i think your notebook grafic will not support these features.

                       

                       

                      Windows

                      • Intel® Pentium® 4 or AMD Athlon® 64 processor
                      • Microsoft® Windows® XP* with Service Pack 3; or Windows 7 with Service Pack 1
                      • 1GB of RAM
                      • 1GB of available hard-disk space for installation; additional free space required during installation
                      • 1024x768 (1280x800 recommended) resolution display with 16-bit color and 256MB (512MB recommended, required for Photoshop Extended) of VRAM
                      • OpenGL 2.0 capable system
                      • DVD-ROM drive

                       

                       

                      • 8. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                        33yor3 Community Member

                        thanks mate. its a big pile of **** though.

                        • 9. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                          Noel Carboni Community Member

                          What, that the newest graphics software won't work on outdated computer hardware?  Did you buy the top of the line laptop when you got it?  Or did you choose to save some money and get a lower-priced model?

                           

                          Hey, you were looking for an excuse to get a modern new computer, right?     Make sure you get one equipped with ATI or nVidia display technnology.

                           

                          -Noel

                          • 10. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                            Jackie Lincoln Owyang Community Member

                            Adaptive Wide Angle and Oil Paint are GPU only features (no CPU fallback). Please reference this to determine your card support: http://helpx.adobe.com/photoshop/kb/tested-video-cards-photoshop-cs5.html

                            • 11. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                              PECourtejoie ACP

                              Thanks, Jackie. So the list for CS5 is still valid for CS6 beta, then?

                              • 12. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                                Jackie Lincoln Owyang Community Member

                                As stated above (and in another thread) here is a list of video cards that have been tested and work with Photoshop CS5: http://helpx.adobe.com/photoshop/kb/tested-video-cards-photoshop-cs5.h tml

                                 

                                The updated CS6 document  is not available at this time.

                                 

                                At a minimum, be sure to have the latest video drivers installed for your video card(s).

                                • 13. Re: Error on Adaptive Wide Angle and Oil Paint....(Windows Vista)
                                  PECourtejoie ACP

                                  Thanks a lot, Jackie, it is useful to know to help others.