Again the issue is that the software does not play video clips in either clip manager or in preview windows after they are added to the timeline. The clips appear to play, the audio works and the trimming function seems to work but no video display. The windows in both cases display whatever was in that position on the screen before hitting the play button.
Thanks again for the help
Moving this discussion to the Premiere Elements forum.
So, do you have an Intel HD embedded graphics chip?
If so, go to the Intel Web site, to see if there is an updated video driver.
If you have a Dell, HP, Lenovo, Toshiba, etc., go to their Web site.