11 Replies Latest reply on May 4, 2012 1:13 PM by hankpalan

    ImageRenderer.dll Causing PP CS5.5 to crash.

    Metalhead Media UK

      I'm working on a project that is starting to make me think maybe it wasnt worth buying PP CS5.5 The most Important project of my life and it keeps crashing. I shall explain more.

      Im working with footage taken on a ProHD camera  Info below:

      Type: QuickTime Movie

      File Size: 3.5 GB

      Image Size: 1920 x 1080

      Frame Rate: 25.00

      Source Audio Format: 48000 Hz - 16 bit - Stereo

      Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

      Total Duration: 00:13:53:19

      Average Data Rate: 4.2 MB / second

      Pixel Aspect Ratio: 1.0

       

      QuickTime Details:

      Movie contains 1 video track(s), 1 audio track(s) and 1 timecode track(s).

       

      Video:

      There are 20844 frames with a duration of 1/25th.

       

      Video track 1:

      Duration is 0:13:53:19

      Average frame rate is 25.00 fps

       

      Video track 1 contains 1 type(s) of video data:

       

      Video data block #1:

      Frame Size = 1920 x 1080

      Compressor = XDCAM EX 1080i50 (35 Mb/s VBR)

      Quality = Normal (3.00)

      Temporal = Normal (3.00)

       

      Audio:

      Audio track 1 contains 1 type(s) of audio data:

       

      Audio data block #1:

      Format = 16 bit - Stereo

      Rate = 48000 Hz

      Compressor =  16-bit Big EndianC

       

      Timecode:

      Timecode track 1 contains 1 type(s) of data:

       

      Timecode data block #1:

      Start Time = 09:37:17:07

      Reel name =

       

      When playing back this footage on VLC it works fine and there are no obvious errors or anything strange going on. Playing back in PP was fine when I started the project however once I had aligned 3 cameras, nested them and made a new sequence, dragged the nest across so I could use MultiCam I got my first crash; So I decided to restart the project and just import the one video file which you see above. I cannot play back this file without PP crashing. It crashes generally around the same time code each time. Crash details below:

      Faulting application name: Adobe Premiere Pro.exe, version: 5.5.2.0, time stamp: 0x4e960e56

      Faulting module name: ImageRenderer.dll, version: 5.5.2.0, time stamp: 0x4e95f50d

      Exception code: 0xc0000005

      Fault offset: 0x000000000014c59d

      Faulting process id: 0x1918

      Faulting application start time: 0x01cd094fe9a5fad9

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\ImageRenderer.dll

      Report Id: 38e19277-7545-11e1-8746-bcaec52105c2

      Fault bucket 48268580, type 4

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: Adobe Premiere Pro.exe

      P2: 5.5.2.0

      P3: 4e960e56

      P4: ImageRenderer.dll

      P5: 5.5.2.0

      P6: 4e95f50d

      P7: c0000005

      P8: 000000000014c59d

      P9:

      P10:

       

      Now, I have other footage shot with the same camera, same memory card in the same location and this footage works fine in PP.

       

      I cannot even scrub through the video slowlty as this also causes a crash. The only way I have found to solve the issue is to cut out the video at that time stamp and the video seems to play past the affected part. This obviously will not do as my entire project will have to be shot again and considering the fact that the people I was shooting will probably never return to the Uk means I cannot re shoot the video.

       

      There is nothing wrong with the footage. So if anyone knows how tofix this or if you need more information pease let me know

       

      PC Specs:

      ACPI X64

      Processor: Intel(R) Core(TM) i7 960 @ 3.20GHz 3.60GHz (Watercooled)

      RAM: Corsair i7 DDR3 2GB PC12800 1600MHz (x3 or 6GB)

      HDD: Samsung 1TB 32MB Spinpoint  F3 HD103SJ ATA

      GPU: Nvidia GeForce GTX 580  (Watercooled)

      Motherboard: ASUS P6X58D-E X58 DDR3 LGA1366

       

      Audio Nvidia HD

        • 1. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
          John T Smith Adobe Community Professional & MVP

          1-only way I have found to solve the issue is to cut out the video at that time stamp and the video seems to play past the affected part

          2-There is nothing wrong with the footage

           

          1 and 2 contradict each other... if there was nothing wrong with the footage, you would not have to cut the video to get it to play

           

          Have you done this (below) to be sure your sequence matches your video?

           

          The easy way to insure that your video and your project match

          See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666

          • 2. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
            Jim_Simon Level 8

            You might try renaming the extension from .mov to .mpg.  This has fixed problems with other footage, it may work here as well.

            • 3. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
              Richard M Knight Adobe Community Professional & MVP

              My EX cameras do not produce QT files, it seems you are not editing the raw camera files. This may cause a few problems.

               

              Richard Knight

              • 4. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
                Metalhead Media UK Level 1

                I know that there is contradiction by saying there is nothing wrong with the footage and then having to cut part of it out to make PP work.

                 

                The video files play back perfectly well on other programs and it used to play back perfectly well on PP. Its PP thats causing the issue because PP is the only program that has an issue with the footage. If all other programs play it then it certainly would suggest there is actually nothing wrong with the footage.

                 

                I know how to set up a sequence so thats not the issue.

                 

                Im sorry if youre looking to the footage or me for a mistake or error but there isnt any, this is a Premiere error not a footage or user error.

                • 5. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
                  Metalhead Media UK Level 1

                  Richard, when I transfer footage there are only those .MOV files along with .XML files. I'm not entirely sure where these raw camera files would be.

                  • 6. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
                    SteveHoeg Adobe Employee

                    Would you be willing to share a clip for us to take a look at?

                    • 7. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
                      Metalhead Media UK Level 1

                      I would love to put a clip up but the issue I have is its a 3.45GB file and the content is restricted by contract. If it was to appear online without consent I'm likely to be sued.

                       

                      How can we go about this to ensure that the file is secure?

                      • 8. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
                        Metalhead Media UK Level 1

                        Jim,

                                  I have just tried renaming the extension from .mov to .mpg but when I import it on to PP all I get is an audio file.

                        • 9. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
                          Metalhead Media UK Level 1

                          More information on the file. I have just downloaded MediaInfo and taken a look at the file. I hope this helps in the quest for a crash free PP.

                           

                          General

                          Complete name                            : F:\Burp.MOV

                          Format                                   : MPEG-4

                          Commercial name                          : XDCAM EX 35

                          Format profile                           : QuickTime

                          Codec ID                                 : qt 

                          File size                                : 3.45 GiB

                          Duration                                 : 13mn 53s

                          Overall bit rate mode                    : Variable

                          Overall bit rate                         : 35.6 Mbps

                          Encoded date                             : UTC 2012-03-22 22:50:56

                          Tagged date                              : UTC 2012-03-24 01:11:43

                          ©TSC                                     : 2500

                          ©TSZ                                     : 100

                           

                          Video

                          ID                                       : 1

                          Format                                   : MPEG Video

                          Commercial name                          : XDCAM EX 35

                          Format version                           : Version 2

                          Format profile                           : Main@High

                          Format settings, BVOP                    : Yes

                          Format settings, Matrix                  : Custom

                          Format settings, GOP                     : M=3, N=12

                          Codec ID                                 : xdvc

                          Duration                                 : 13mn 53s

                          Bit rate mode                            : Variable

                          Bit rate                                 : 34.0 Mbps

                          Maximum bit rate                         : 35.0 Mbps

                          Width                                    : 1 888 pixels

                          Original width                           : 1 920 pixels

                          Height                                   : 1 062 pixels

                          Original height                          : 1 080 pixels

                          Display aspect ratio                     : 16:9

                          Frame rate mode                          : Constant

                          Frame rate                               : 25.000 fps

                          Color space                              : YUV

                          Chroma subsampling                       : 4:2:0

                          Bit depth                                : 8 bits

                          Scan type                                : Interlaced

                          Scan order                               : Top Field First

                          Compression mode                         : Lossy

                          Bits/(Pixel*Frame)                       : 0.678

                          Stream size                              : 3.30 GiB (96%)

                          Language                                 : English

                          Encoded date                             : UTC 2012-03-22 22:50:56

                          Tagged date                              : UTC 2012-03-22 22:50:56

                          Color primaries                          : BT.709

                          Transfer characteristics                 : BT.709

                          Matrix coefficients                      : BT.709

                           

                          Audio

                          ID                                       : 2

                          Format                                   : PCM

                          Format settings, Endianness              : Big

                          Format settings, Sign                    : Signed

                          Codec ID                                 : twos

                          Duration                                 : 13mn 53s

                          Bit rate mode                            : Constant

                          Bit rate                                 : 1 536 Kbps

                          Channel(s)                               : 2 channels

                          Sampling rate                            : 48.0 KHz

                          Bit depth                                : 16 bits

                          Stream size                              : 153 MiB (4%)

                          Language                                 : English

                          Encoded date                             : UTC 2012-03-22 22:50:56

                          Tagged date                              : UTC 2012-03-22 22:50:56

                           

                          Menu

                          ID                                       : 3

                          Language                                 : English

                          Encoded date                             : UTC 2012-03-22 22:50:56

                          Tagged date                              : UTC 2012-03-22 22:50:56

                          Bit rate mode                            : CBR

                          • 10. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
                            Metalhead Media UK Level 1

                            I have found a work around for this issue but its not ideal in the slightest. It masively increases file sizes but makes the footage workable.

                             

                            I downloaded Prism Video File Converter (Free) and converted the videos to .mp4 using a H264 compressor at High quality. Its turned my 3.45 Gb file in to a 15Gb file but PP no longer crashed when playing back the new file.

                             

                            I'm still very much interested to fond out why PP was crashing in the first place though!

                            • 11. Re: ImageRenderer.dll Causing PP CS5.5 to crash.
                              hankpalan

                              I've been dealing with this for literally about a year. I had it in CS5 all the way till CS5.5.2. Most people experience this when using some sort of still images or graphics, but for me it went to the extent of exporting h.264 files with no effects on them at all.

                               

                              It finally got so bad that it was crashing as the program was opening.

                               

                              So I did what any normal person should have done a while ago. Troubleshoot. I figured that not a lot of people were experiencing this issue, so what did I have that was probably differant than other people and that would be my custom built PC.

                               

                              I ran stress tests on my memory, cpu, and gpu. It turns out that I wasn't letting Prime95 run long enough as it eventually threw some errors. So I went back into my bios and started fresh, as I am overclocking my cpu. After several hrs of tweaking I ran Prime 95 successfully for quite sometime.

                               

                              I opened up a PP project that had been crashing constantly because I was using heavy graphics, effects, and timelapse stills. After several hrs of editing, rendering, and tweaking effects I am error free.

                               

                              So long story short I don't know what anybody else's set up is, but check your memory and make sure it is stable. Don't use memtest as it will most likely come back as fine. Run Prime95 for a few hrs and if there is a problem at all it will either throw an error, freeze, BSOD, or restart. If you guys are on Mac's then I don't know what to tell you other than Mac's fail too so make sure you check your hardware components, that is the likely cuplrit.