Hi there. I may be missing something very simple here, but here goes: I already have Premiere Pro CS5 on my system, and I just purchased, downloaded and installed the 5.5 upgrade a little while ago, but CS5 isn't upgrading. It's still opening as Version 5.0.3.
It didn't ask me for my serial number at installation, which made me think it found what it was upgrading, and I've tried restarting, but to no avail.
Any help is much appreciated. Am I missing a step?
Version 5.5 does not upgrade 5.0.3 to a higher number... 5.5 is a completely new install
Version 5.5 also does not install OVER 5.0.3 so it will have a different program icon
As far as I know, 5.5 should have asked you for a new serial number during install
Premiere pro CS5 and Premiere Pro CS5.5 are installed as seperate programs.
So Premiere Pro cs5.5 might have installed as a seperate program.
Check the all program list for the same.
If you face issues, just contact adobe technical support.