3 Replies Latest reply on Mar 26, 2012 10:36 AM by Tinkertronic1986

    Why can't i read my eBooks? issue with ADE and authorisation.

    Tinkertronic1986

      Hi all. I have tried chatting with someone from Adobe regarding this issue but they were sadly no help at all.

       

      I have previously purchased and downloaded close to 30 books from an eBook website. Recently, however, my hard drive crashed, and i had to get a new one installed and re install all of my software.

       

      However, when i re-download my eBooks, which i purchased, ADE is saying that they are licenced to another user.

       

      I think the issue is that i did not create an adobe ID when i first downloaded the eBooks, and so they have never been authorised to any account, but the computer itself. Sadly, now as the computer has changed (i upgraded from windows vista to windows 7 with the new hard drive) i cannot access my ebooks.

       

      I have contacted the eBook seller where i originally downloaded the eBooks from, and unfortunately i cannot downloaded them in a different format, so i am stuck with the ACSM files, which of course, do not work with my 'new' laptop.

       

      At this moment all i want is to be able to access my ebooks, which i paid for, so i can actually read the things! As it stands, Adobe and their impractical, stupid and downright archaic DRM is preventing me from doing this.

       

      Is there anyway for my to get my eBooks back, or do i have to take Adobe to the courts in order to get my money back?

       

      The error message I am receiving:

       

      Error getting license

      License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

        • 1. Re: Why can't i read my eBooks? issue with ADE and authorisation.
          Aabjerg56

          Sorry I can't help you. I found your question while looking for answers. I have exactly the same problem and I am getting very frustrated. I have about 15 books I can't access anymore and I can't download them where I bought them. I hope somebody will help us out.

          • 2. Re: Why can't i read my eBooks? issue with ADE and authorisation.
            Frustrated in AZ Level 4

            Let's start with a decidedly non-legalistic approach.

             

            First, you could not have used Adobe Digital Editions to download ebooks

            without having some form of Adobe ID - it just didn't work that way before,

            as now.

             

            Next, your plight isn't unique - many users have had system crashes and/or

            changed operating systems after they downloaded ebooks.  Many also have

            changed their user ID's - and because of the way digital rights have been

            implemented to conform with the Digital Millenium Copyright Act of 2000

            (there's your legal issue), once downloaded with a user ID, that ID must be

            used for all subsequent retrievals.  Sorry - this is not Adobe's decision.

            It's the industry standard, and if you were using another product, such as

            Overdrive, you'd still have the same issue.  So, don't blame Adobe and talk

            about suing them.  And, since the Adobe product was free, you wouldn't 'get

            your money back'.

             

            You mention also that you're now using Windows 7.  That software has

            additional security features to safeguard against someone taking control of

            your computer, but those same features must be told to allow you to

            interact with websites.  This is the cause of your 'ascm files' problem.

            Once Windows 7 security is changed so that ADE is allowed through security,

            then ADE will will use those files to download ebooks to your computer,

            just as it did before.

             

            What you might be able to do is to change the user ID associated with Adobe

            Digital Editions now.  There's an 'authorization' routine in ADE that

            permits you to change the authorization ID.  You'll need to speak with the

            (less than helpful) Adobe techs that man the HELP line and see if they are

            willing to assist.

             

            I know you're frustrated (just look at my ID).  Sorry that I don't have any

            better news for you.

             

            =============

            • 3. Re: Why can't i read my eBooks? issue with ADE and authorisation.
              Tinkertronic1986 Level 1

              Frustrated in AZ wrote:

               

              Let's start with a decidedly non-legalistic approach.

               

              First, you could not have used Adobe Digital Editions to download ebooks

              without having some form of Adobe ID - it just didn't work that way before,

              as now.

               

              Actually, yes I can (and i did). I've just deauthorised my version of ADE to get a direct quote from the software when you first start it up. It gives you two options: Authorise with an Adobe ID, and the second option, Do Not Authorise, which has this as the description: "


              With this option, protected items that you already have or download later will be "tied" to this particular computer, will not be readable on other computers or devices, and can’t be restored from backup if the operating system is re-installed."


              Im fairly certain that this is whats happened. I didnt authorise with an Adobe ID, because why would i need to? I've a myriad of log ins, accounts and passwords for other services, why should I force another one upon myself when the option is there to not require one?


              Secondly, while i admit i rarely read T&C's for software (hey, if it does the job who am i to complain), that last segment of the disclaimer is pretty important, and easy to overlook. Why not just FORCE the user to create an Adobe ID when they first start digital editions? That way, a vast majority of the issues i've seen on these boards would be fixed, because the black hole of downloads being tied to a computer, not an account, would be plugged.

               

              Next, your plight isn't unique - many users have had system crashes and/or

              changed operating systems after they downloaded ebooks.  Many also have

              changed their user ID's - and because of the way digital rights have been

              implemented to conform with the Digital Millenium Copyright Act of 2000

              (there's your legal issue), once downloaded with a user ID, that ID must be

              used for all subsequent retrievals.  Sorry - this is not Adobe's decision.

              It's the industry standard, and if you were using another product, such as

              Overdrive, you'd still have the same issue.  So, don't blame Adobe and talk

              about suing them.  And, since the Adobe product was free, you wouldn't 'get

              your money back'.

               

              Again, these ebooks weren't downloaded with a user ID. 

               

              You mention also that you're now using Windows 7.  That software has

              additional security features to safeguard against someone taking control of

              your computer, but those same features must be told to allow you to

              interact with websites.  This is the cause of your 'ascm files' problem.

              Once Windows 7 security is changed so that ADE is allowed through security,

              then ADE will will use those files to download ebooks to your computer,

              just as it did before.

               

              I can download the .ascm files fine, sadly the issue is ADE using the .ascm to download my ebooks.

               

              What you might be able to do is to change the user ID associated with Adobe

              Digital Editions now.  There's an 'authorization' routine in ADE that

              permits you to change the authorization ID.  You'll need to speak with the

              (less than helpful) Adobe techs that man the HELP line and see if they are

              willing to assist.

               

              Sadly, as i put in the original post, i've tried this. I spent 30/45 minutes in a live chat with an Adobe Tech, who kept regurgitating the same 'solutions' and ignored me when i said they didn't work, and then wiped their hand of the issue.

               

              I know you're frustrated (just look at my ID).  Sorry that I don't have any

              better news for you.

               

              =============

              My responses are in bold.

               

              IF this is such a common issue (as it appears to be, from reading these forums) then why is there not a workaround? I implore adobe to FORCE users to register their content with an Adobe ID. That would rectify a majority of these issues.

               

              Had i realised this, i would've registered with an ID. Sadly, things like HDD's crashing aren't exactly planned in advance.

              There must be SOME way for adobe to rectify this. I simply can't beleive that such a large company has no solution or workaround for this.