I just purchased CS5.5 and updgraded from CS3. When I open InDesign 5.5 to get working, none of my Helvetica Neue font family works. It defaults to Times and every file I have ever created the text all defaults. Helvetica Neue is our corporate font that I use 99.9% of the day. I purchased Font Doctor, becuase I just assumed there were too many versions of the same font running around, did a system check and clean up a BUNCH of stuff. Still doesn't work. I reset the preferences for InDesign 5.5 and still no change. I pulled the font off one of our other computers and reinstalled it and still doesn't work. In FontBook it has warnings that there are multiply copies but disabling the copies doesn't help. Next step, I opened the old InDesign 3 and lo and behold, there are all my fonts and they WORK!
So now I have checked all my programs:
InDesign CS3: Helvetica Neue works
InDesign CS5.5: Doesn't work
Illustrator CS3: Works
Illustrator CS5.1: Works
Photoshop CS3: Works
Photoshop CS5.1: Doesn't work
I have no clue what is going on, hopefully someone has an idea and can help me.
Think I just might uninstall 5.5 and try it again.
I'm freaking out and can't do my job.
My computer is a Mac 10.6.8.
It may have been installed in InDesign's program font folder.
You hopefully kept a prvious version of InDesign installed.
Open CS4, type some Helv Neue, select
Type > Find Font
From that dialog, highlight Helv N, choose More Info
It will show the path to where the font is installed.
Install to the OS Fonts folder or ID CS5.5's program fonts folder
Hallelujah! It worked! I wonder why it wont read it in the syetem font folder. Oh well. I'm not going to question it.
Thanks! Made my day!
I seem to recall that Apple has made it so that Postscript fonts no longer work when placed in any of the Operating System folders.