5 Replies Latest reply on Apr 11, 2012 12:15 AM by AmbooS

    Acrobat X Pro crashes when using commenting tools after saving as Reader Extended pdf

    bmwwbi Level 1

      Working in large PDF with editor who uses Reader X. After I save pdf as Reader Ext PDF-Enable Commenting & Measuring and use Insert text at cursor tool, Replace text tool, etc, the program crashes often. Usually no recovered pdf is available. I do not have Reader installed. I've tried resetting default PDF handling in Preference\General, but it doesn't seem to make a difference.


      In fact, I also sometime crash using Commenting tools in a PDF just shared and edited between Acrobat X Pro users.

      (Win 7 64-bit)

      The error is always in Annots.api



      Faulting Application Path:              C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe


      Problem signature

      Problem Event Name:                      APPCRASH

      Application Name:                           Acrobat.exe

      Application Version:               

      Application Timestamp:                   4f02e85c

      Fault Module Name:                        Annots.api

      Fault Module Version:            

      Fault Module Timestamp:                4f02f5dd

      Exception Code:                                c0000005

      Exception Offset:                              000f5d33

      OS Version:                                        6.1.7601.

      Locale ID:                                           1033

      Additional Information 1:                0a9e

      Additional Information 2:                0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:                0a9e

      Additional Information 4:                0a9e372d3b4ad19135b953a78882e789


      Extra information about the problem

      Bucket ID:                                          2779602682