17 Replies Latest reply: Apr 23, 2012 5:10 PM by Chris Cox RSS

    Using the Free Transform/Warp Tool causes CS6 to stop working

    hjIndy

      Using the Free Transform/Warp Tool causes CS6 to stop working. Created an object with the brush on a new layer. Ctrl/T, Right Click and choose Warp. Moving one of the points causes the object to show up very distorted then I get a message that CS6 has stopped working.

        • 1. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
          HowardPinsky ACP

          What is the exact error message you get? Does Photoshop crash? If it does, make sure to submit a crash report. http://forums.adobe.com/message/4209084#4209084

          • 2. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
            hjIndy Community Member

            I guess you would say it crashes - the message I get is: "Photoshop CS6 has stopped working" (Microsoft message). Then the CS6 screen closes.

             

            BTW - if I convert it to a smart object first it works fine.

            • 3. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
              HowardPinsky ACP

              Are all your video drivers up to date? Have you tried restarting Photoshop/your computer?

               

              If Photoshop completely crashes, make sure you're submitting a crash report, and try to reply with the Crash Data. http://blogs.adobe.com/crawlspace/2011/03/submitting-crash-reports.html

              • 4. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                hjIndy Community Member

                Yes, my drivers are all updated. I am using Windows Vista and CS4 now and don't have any problems.

                 

                Where do I find the Crash Report for Photoshop CS6?  I did post the problem in the comments section at the bottom of the link you posted above.

                • 5. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                  hjIndy Community Member

                  Adding my System Settings sinceI still have a problem with the Free Transform/Warp Tool.  Everything else I've tried seems to be working. Sometimes Camera Raw is a little slow but for the most part all looks good.

                   

                  Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

                  Operating System: Windows Vista 64-bit

                  Version: 6.0 Service Pack 2

                  System architecture: Intel CPU Family:6, Model:7, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1

                  Physical processor count: 4

                  Processor speed: 2333 MHz

                  Built-in memory: 6142 MB

                  Free memory: 3446 MB

                  Memory available to Photoshop: 5387 MB

                  Memory used by Photoshop: 70 %

                  Image tile size: 128K

                  Image cache levels: 4

                  OpenGL Drawing: Enabled.

                  OpenGL Drawing Mode: Basic

                  OpenGL Allow Normal Mode: True.

                  OpenGL Allow Advanced Mode: True.

                  OpenGL Allow Old GPUs: Not Detected.

                  Video Card Vendor: ATI Technologies Inc.

                  Video Card Renderer: ATI Radeon HD 3450

                  Display: 1

                  Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1280

                  Video Card Number: 1

                  Video Card: ATI Radeon HD 3450

                  OpenCL Unavailable

                  Driver Version: 7.01.01.798

                  Driver Date: 20081029060648.000000-000

                  Video Card Driver: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.dat,atitmm64.dll

                  Video Mode: 1280 x 768 x 4294967296 colors

                  Video Card Caption: ATI Radeon HD 3450

                  Video Card Memory: 256 MB

                  Video Rect Texture Size: 8192

                  Serial number: Tryout Version

                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                  Temporary file path: C:\Users\Helen\AppData\Local\Temp\

                  Photoshop scratch has async I/O enabled

                  Scratch volume(s):

                    Startup, 581.1G, 175.8G free

                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                  Additional Plug-ins folder: not set

                   

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                     updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                     WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                     wu3d.dll   U3D Writer   9.3.0.113  

                   

                   

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                     Accented Edges 13.0

                     Adaptive Wide Angle 13.0

                     ADM 3.11x01

                     Angled Strokes 13.0

                     Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

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                     Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)

                     Color Halftone 13.0

                     Colored Pencil 13.0

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                  • 6. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                    Pattie F Adobe Employee

                    If you could cut and paste the text you see when it crashes, that would help also.

                    Hopefully we can figure out what's up here. I do see you are using vista, which is not officially supported for CS6.

                     

                    Pattie

                    • 7. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                      hjIndy Community Member

                      I was not aware that Windows Vista is not supported. I read that XP was supported so I thought Vista would be also.

                       

                      CS6 Problem.jpg

                       

                      • 8. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                        Pattie F Adobe Employee

                        FYI, Here are the system requirements:

                        What are the System Requirements for the Photoshop CS6 Beta?

                         

                        Did the program end up crashing and giving a report or did it get stuck in the mode in the screen shot above?

                         

                        Pattie

                        • 9. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                          hjIndy Community Member

                          It got stuck - had to go to task manager.

                           

                          I guess if CS6 is no supported on XP, I'll just have to forget CS6 for a while. I can't afford to upgrade everything at once.  Thanks for your help Pattie.

                          • 10. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                            Pattie F Adobe Employee

                            Do you have two systems? You say Vista and later XP and your system info provided says Vista. True Photoshop is not officially supported in Vista, although many are running on it. Photoshop CS6 is supported on XP, but you will not be able to use the GPU features such as 3d.

                             

                            Did you go to the ATI website and carefully look for the latest date/version driver for this card and update it rather than letting windows look?

                             

                            For a full list see here:

                            What features use the GPU and how do I troubleshoot GPU issues?

                             

                            Pattie

                            • 11. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                              adam ahmad

                              I'm using Windows7 Ultimate and i have the same problem so i guess it is not a compatibility problem

                               

                              Using the "warp" tool causes the program to crash

                               

                               

                              PLz click on the followong pic so u can see the problem details

                               

                              zzz.jpg

                              • 12. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                                Pattie F Adobe Employee

                                Adam-

                                 

                                Can you also paste in your system information from help>system info?  Do you have a supported video card and most recent driver?

                                This link shows supported cards and has additional troubleshooting suggestions. Give these a try and let us know what happens.

                                What features use the GPU and how do I troubleshoot GPU issues?

                                 

                                Pattie

                                 

                                 

                                 

                                 

                                 

                                Quick GPU Troubleshooting Steps

                                You can experience problems such as artifacts, errors, and crashes if there are incompatibilities between Photoshop and the display components that access the GPU.

                                If you experience crashes, incorrectly rendered windows or objects, redraw issues, or performance issues while running Photoshop, first determine whether OpenGL is causing the problem.Turn off OpenGL.

                                • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
                                • In the Performance panel, uncheck Use Graphics Processor. Click OK.
                                • Restart Photoshop, and perform the same function.

                                If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, seeTroubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x (cpsid_82414).If the problem resolves, proceed with the rest of the troubleshooting steps to fix OpenGL.

                                1. Make sure that you're using the latest update of Photoshop.
                                  • Updates fix bugs and issues.
                                2. Update the display driver.
                                  • Updated display drivers can fix many issues, such as crashing, incorrectly rendered objects, and performance problems. Determine what video card you have and go directly to the manufacturer's website (nVidia or ATI/AMD) and download the latest driver. (Note: Simply doing a Windows Update is does not guarantee you are using the latest driver. You must go directly to the nVideo or ATI/AMD websites to get the absolute latest driver.) After you update your driver, turn on Use Graphics Processor in Photoshop preferences.
                                3. Reset preferences.
                                  • Resetting preferences returns OpenGL settings to their default status. Reset Photoshop preferences by pressing and holding Shift+Ctrl+Alt (Windows) or Shift+Option+Command (Mac OS) immediately after you start Photoshop.
                                  • Click Yes when asked if you want to delete the Adobe Photoshop Settings File.
                                  • Retry the function that caused the problem.
                                4. Change the OpenGL mode to Basic.
                                  • Setting the OpenGL mode to Basic uses the least amount of GPU memory and the most basic GPU feature set.
                                  • Close all documents.
                                  • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS)
                                  • In the Performance panel, click the GPU Settings Advanced Settings button.
                                  • Choose Mode > Basic
                                  • Restart Photoshop.
                                    If this solution resolves the problem, switch to Normal mode. See if the issue recurs. If the issue recurs, return to Basic mode.
                                  • Note:  If you’re changing GPU preferences to troubleshoot a problem, re-launch Photoshop after each change.
                                5. If you are using more than one video adapter, remove the additional cards.
                                  • Multiple video adapters can cause problems with GPU accelerated or enabled features in Photoshop. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop.
                                  • Note: Using two video adapters does not enhance Photoshop's performance.
                                6. Check your Cache Levels setting.
                                  • If you've set your Cache Levels to 1 in Photoshop preferences, you can experience performance issues with GPU features. Reset Cache Levels to the default setting, which is 4.
                                  • Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences (Mac OS)
                                  • In the Performance panel, choose Cache Levels > 4.

                                 


                                • 13. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                                  hjIndy Community Member

                                  Patti,

                                   

                                   

                                   

                                  I just tried to respond on line but for some reason I couldn't.

                                   

                                   

                                   

                                  Anyway, I updated my video card driver today and now I'm not getting the error.

                                   

                                   

                                   

                                  I tried some of the other features that use the GPU and they all appear to work.

                                   

                                   

                                   

                                  Thank you so much for your help.

                                   

                                   

                                   

                                  Helen

                                  • 14. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                                    hjIndy Community Member

                                    Adam,

                                     

                                    I just updated my video card driver and the problem went away.  You might want to try that.

                                     

                                    Helen

                                    • 15. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                                      Pattie F Adobe Employee

                                      Helen-

                                       

                                      Excellent! Glad to hear it is all up and working. How about you, Adam?

                                       

                                      Pattie

                                      • 16. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                                        adam ahmad Community Member

                                        Patti,

                                         

                                        I think I can't thank u enough .. the "OpenGL" was the cause, i turned it off and now it works

                                         

                                        I owe you one

                                         

                                         

                                        And Helen, thank you for trying to help

                                         

                                        I really appreciate it

                                         

                                        Adam

                                        • 17. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
                                          Chris Cox Adobe Employee

                                          Adam - OpenGL drawing is not the cause.  Bugs in your video driver are the cause, and by turning off the OpenGL features you are avoiding the bugs in the video card driver.  But to use all the features, you need to update your video card driver to fix the bugs in the driver.