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1. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
Howard Pinsky Mar 28, 2012 12:07 PM (in response to hjIndy)What is the exact error message you get? Does Photoshop crash? If it does, make sure to submit a crash report. http://forums.adobe.com/message/4209084#4209084
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2. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
hjIndy Mar 28, 2012 12:14 PM (in response to Howard Pinsky)I guess you would say it crashes - the message I get is: "Photoshop CS6 has stopped working" (Microsoft message). Then the CS6 screen closes.
BTW - if I convert it to a smart object first it works fine.
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3. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
Howard Pinsky Mar 28, 2012 12:31 PM (in response to hjIndy)Are all your video drivers up to date? Have you tried restarting Photoshop/your computer?
If Photoshop completely crashes, make sure you're submitting a crash report, and try to reply with the Crash Data. http://blogs.adobe.com/crawlspace/2011/03/submitting-crash-reports.html
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4. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
hjIndy Mar 28, 2012 2:20 PM (in response to Howard Pinsky)Yes, my drivers are all updated. I am using Windows Vista and CS4 now and don't have any problems.
Where do I find the Crash Report for Photoshop CS6? I did post the problem in the comments section at the bottom of the link you posted above.
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5. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
hjIndy Apr 18, 2012 5:32 PM (in response to hjIndy)Adding my System Settings sinceI still have a problem with the Free Transform/Warp Tool. Everything else I've tried seems to be working. Sometimes Camera Raw is a little slow but for the most part all looks good.
Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
Operating System: Windows Vista 64-bit
Version: 6.0 Service Pack 2
System architecture: Intel CPU Family:6, Model:7, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 4
Processor speed: 2333 MHz
Built-in memory: 6142 MB
Free memory: 3446 MB
Memory available to Photoshop: 5387 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 3450
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1280
Video Card Number: 1
Video Card: ATI Radeon HD 3450
OpenCL Unavailable
Driver Version: 7.01.01.798
Driver Date: 20081029060648.000000-000
Video Card Driver: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.dll,atiumd6a.dat,atitmm64.dll
Video Mode: 1280 x 768 x 4294967296 colors
Video Card Caption: ATI Radeon HD 3450
Video Card Memory: 256 MB
Video Rect Texture Size: 8192
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Helen\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 581.1G, 175.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
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A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
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libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
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mediacoreif.dll DVA Product 6.0.0
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pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
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PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
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wu3d.dll U3D Writer 9.3.0.113
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3D Studio 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Clouds 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Collada 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
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Dicom 13.0
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Embed Watermark 4.0
Entropy 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Extrude 13.0
FastCore Routines 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
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JPEG 2000 13.0
Kurtosis 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
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Lens Correction 13.0
Lens Flare 13.0
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Mosaic Tiles 13.0
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Note Paper 13.0
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Pinch 13.0
Pixar 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Range 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Read Watermark 4.0
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Ripple 13.0
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Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Skewness 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Sumi-e 13.0
Summation 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Variations 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
WIA Support 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
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6. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
Pattie F Apr 18, 2012 5:44 PM (in response to hjIndy)If you could cut and paste the text you see when it crashes, that would help also.
Hopefully we can figure out what's up here. I do see you are using vista, which is not officially supported for CS6.
Pattie
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7. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
hjIndy Apr 18, 2012 6:08 PM (in response to Pattie F) -
8. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
Pattie F Apr 18, 2012 8:34 PM (in response to hjIndy)FYI, Here are the system requirements:
What are the System Requirements for the Photoshop CS6 Beta?
Did the program end up crashing and giving a report or did it get stuck in the mode in the screen shot above?
Pattie
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9. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
hjIndy Apr 20, 2012 9:19 AM (in response to Pattie F)It got stuck - had to go to task manager.
I guess if CS6 is no supported on XP, I'll just have to forget CS6 for a while. I can't afford to upgrade everything at once. Thanks for your help Pattie.
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10. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
Pattie F Apr 21, 2012 12:11 AM (in response to hjIndy)Do you have two systems? You say Vista and later XP and your system info provided says Vista. True Photoshop is not officially supported in Vista, although many are running on it. Photoshop CS6 is supported on XP, but you will not be able to use the GPU features such as 3d.
Did you go to the ATI website and carefully look for the latest date/version driver for this card and update it rather than letting windows look?
For a full list see here:
What features use the GPU and how do I troubleshoot GPU issues?
Pattie
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11. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
adam ahmad Apr 23, 2012 9:49 AM (in response to hjIndy) -
12. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
Pattie F Apr 23, 2012 10:15 AM (in response to adam ahmad)Adam-
Can you also paste in your system information from help>system info? Do you have a supported video card and most recent driver?
This link shows supported cards and has additional troubleshooting suggestions. Give these a try and let us know what happens.
What features use the GPU and how do I troubleshoot GPU issues?
Pattie
Quick GPU Troubleshooting Steps
You can experience problems such as artifacts, errors, and crashes if there are incompatibilities between Photoshop and the display components that access the GPU.
If you experience crashes, incorrectly rendered windows or objects, redraw issues, or performance issues while running Photoshop, first determine whether OpenGL is causing the problem.Turn off OpenGL.
- Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
- In the Performance panel, uncheck Use Graphics Processor. Click OK.
- Restart Photoshop, and perform the same function.
If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, seeTroubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x (cpsid_82414).If the problem resolves, proceed with the rest of the troubleshooting steps to fix OpenGL.
- Make sure that you're using the latest update of Photoshop.
- Updates fix bugs and issues.
- Update the display driver.
- Updated display drivers can fix many issues, such as crashing, incorrectly rendered objects, and performance problems. Determine what video card you have and go directly to the manufacturer's website (nVidia or ATI/AMD) and download the latest driver. (Note: Simply doing a Windows Update is does not guarantee you are using the latest driver. You must go directly to the nVideo or ATI/AMD websites to get the absolute latest driver.) After you update your driver, turn on Use Graphics Processor in Photoshop preferences.
- Reset preferences.
- Resetting preferences returns OpenGL settings to their default status. Reset Photoshop preferences by pressing and holding Shift+Ctrl+Alt (Windows) or Shift+Option+Command (Mac OS) immediately after you start Photoshop.
- Click Yes when asked if you want to delete the Adobe Photoshop Settings File.
- Retry the function that caused the problem.
- Change the OpenGL mode to Basic.
- Setting the OpenGL mode to Basic uses the least amount of GPU memory and the most basic GPU feature set.
- Close all documents.
- Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS)
- In the Performance panel, click the GPU Settings Advanced Settings button.
- Choose Mode > Basic
- Restart Photoshop.
If this solution resolves the problem, switch to Normal mode. See if the issue recurs. If the issue recurs, return to Basic mode. - Note: If you’re changing GPU preferences to troubleshoot a problem, re-launch Photoshop after each change.
- If you are using more than one video adapter, remove the additional cards.
- Multiple video adapters can cause problems with GPU accelerated or enabled features in Photoshop. It's best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop.
- Note: Using two video adapters does not enhance Photoshop's performance.
- Check your Cache Levels setting.
- If you've set your Cache Levels to 1 in Photoshop preferences, you can experience performance issues with GPU features. Reset Cache Levels to the default setting, which is 4.
- Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences (Mac OS)
- In the Performance panel, choose Cache Levels > 4.
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13. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
hjIndy Apr 23, 2012 1:26 PM (in response to Pattie F)Patti,
I just tried to respond on line but for some reason I couldn't.
Anyway, I updated my video card driver today and now I'm not getting the error.
I tried some of the other features that use the GPU and they all appear to work.
Thank you so much for your help.
Helen
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14. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
hjIndy Apr 23, 2012 1:29 PM (in response to adam ahmad)Adam,
I just updated my video card driver and the problem went away. You might want to try that.
Helen
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15. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
Pattie F Apr 23, 2012 1:29 PM (in response to hjIndy)Helen-
Excellent! Glad to hear it is all up and working. How about you, Adam?
Pattie
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16. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
adam ahmad Apr 23, 2012 2:43 PM (in response to Pattie F)Patti,
I think I can't thank u enough .. the "OpenGL" was the cause, i turned it off and now it works
I owe you one
And Helen, thank you for trying to help
I really appreciate it
Adam
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17. Re: Using the Free Transform/Warp Tool causes CS6 to stop working
Chris Cox Apr 23, 2012 5:10 PM (in response to adam ahmad)Adam - OpenGL drawing is not the cause. Bugs in your video driver are the cause, and by turning off the OpenGL features you are avoiding the bugs in the video card driver. But to use all the features, you need to update your video card driver to fix the bugs in the driver.








