I am having the exact same problem on a new HP laptop running Windows 7. Adobe Reader won't even open. I can't view documents, let alone print (which the above suggestion seems to be regarding). I tried repairing the pre-installed version of Adobe X, uninstalling it, and reinstalling from a freshly downloaded version. Nothing. Same error message... Any help would be appreciated.
Follow-up: I found the page that allows you to choose which version you want to download rather than having it auto-detect which one. It offered version 9 as well as 10 for Windows 7. I tried version 9 and it seems to work. Not a real fix, but a good temporary one that doesn't require any 'hacking'. Just thought I'd share this finding in case it helps someone else. I hope it's only temporary, though. I'd still really like to be able to use the most current version... (hint, hint, to Adobe or Windows folks, whoever need to make the changes...)
Please try and install the latest version of Reader (i.e. version 10.1.3) from http://get.adobe.com/reader
Is the issue still existing with Reader 10.1.3 as well?
If it does, please let me know the following details:
1. What is the exact error message that you are receiving. Please post a screenshot of the same if possible.
2. Which Antivirus software are you using? Does disabling the Antivirus software temporarily help?
3. in your knowledge do you have any 3rd party plug-ins installed for Reader X?
Yes, I'm getting the same error with 10.1.0 MUI that was pre-installed on
my new machine and with 10.1.3 from a current download. Yes, I uninstalled
and restarted between installations.
1) Error message (in a small window):
Adobe Reader has stopped working
Windows is checking for a solution to the problem...
Then nothing happens - no follow up message and the program does not open.
2) Disabling the antivirus does not help. I was actually running with no
antivirus at all the first time I got the error. I have not been able to
get any version of Acrobat X to run on this machine under any conditions.
Once i tried to do a repair and it tried to run in Win XP compat mode.
Even that failed. (Sorry, I didn't write down that error message but it
had to do with not being able to open in safe mode.)
3) I am not aware of any 3rd party plug-ins installed. As I mentioned
above, I have not ever been able to get it open so anything there is would
have been pre-installed from the factory.
I'm running an HP Pavilion dv7 with Windows 7 SP1 and it has been
installing updates constantly so all updates should, hypothetically, be
there from Microsoft.
The only solution I've found so far is to go back to Reader version 9.5.1
which will install properly and open.
Note: Every installation attempt with any version of Adobe Reader has said
it was a successful install. Versions of X just won't open...
Thanks for your help. Hopefully this issue gets resolved quickly.
I have uninstalled and reinstalled 3 times. I ran a C Cleaner, registry cleaner, I am running Windows 7 and everything seems to be working. In Google Chrome when I try to open it just is a never changing grey page with the circle arrow. In IE 9 it say Adobe reader has stopped working, windows searchig for a soluion. Then it tells me that it is working fine. Well it's not because I cannot open any.pdf files. I cannot open them from file explorer either. I get an error every time saying Adobe reader has stopped working. When I try to open Adobe reader it does not open but immediately says it has stopped working? I have restarted computer, reinstalled? Now what? Please help!!!!!