1 Reply Latest reply: Mar 29, 2012 7:32 PM by RodWard RSS

    Serial Number Verification and Network Connection

    tjroberts MeganK

      I have a subscription license for Captivate 5.5.  I launched it yesterday and got a message stating I was not connected to the Internet for S/N verification.  Well, I was.  In fact, I had adobe.com open.  I clicked the Try Again button with no luck.  I uninstalled and reinstalled the program and had the same issue. 

       

      Thing is, I last used it on Sunday with no problems.  I don't think it's my ISP because I tethered my laptop to my cell phone and used its WiFi connection and still got the same result. 

       

      Any suggestions?  I'm going to call Adobe tonight when I get home from work.  The timing on this is bad because I'm in the middle of a large freelance project that I need to wrap up in 10 days. 

       

      Thanks.

       

      Tim