10 Replies Latest reply on Apr 2, 2012 10:13 AM by Peter Grainge

    Missing TOC Book in Merged WebHelp

    robogirl62

      It's late on a Friday, and I'm brain dead. I am using a merged WebHelp structure (based on Peter Grainge's model with parent project only having one topic and using redirect to first child project) for my company's disaster recovery plan (separate department plans plus a master company plan). I recently added a new department plan. When I generate the merged help, the new department plan (Marketing) appears in the TOC but another one that should be there (Underwriting) is not showing up. Does this have to do with the length of the TOC? Seems like I recall having a problem with long TOC's before (in another job and project) but not sure if that's the issue or not.

       

      Any guidance on where to troubleshoot would be appreciated. Thanks!

       

      merged_help_toc.jpg

        • 1. Re: Missing TOC Book in Merged WebHelp
          Peter Grainge Adobe Community Professional (Moderator)

          Nested TOC can be a problem occasionally but this one should be at the top level and that list is not too long. There is no maximum that I am aware but I have seen many that are way longer than that one.

           

          Is the missing book a single project?

           

          If you have just added a project that is showing, you must have regenerated the parent to make it show. It shouldn't be necessary but have you tried regenerating all the projects or maybe just those below the new one?

           


          See www.grainge.org for RoboHelp and Authoring tips

           

          @petergrainge

          • 2. Re: Missing TOC Book in Merged WebHelp
            robogirl62 Level 1

            Yes, the missing book is for a single project. I re-generated the one for Underwriting (which was missing before) and now it appears in the merged TOC, but the new one (Marketing) does not. That's why I thought it might have something to do with length of TOC. Each department plan has about 4 or 5 sub-books (level 2) underneath them and most have a 3rd-level sub-book. The IT plan goes even deeper with 4th and 5th level sub-books. However, the IT plan is showing up in the merged TOC, but it comes before Marketing and Underwriting (they are listed alphabetically).

            • 3. Re: Missing TOC Book in Merged WebHelp
              Peter Grainge Adobe Community Professional (Moderator)

              In this situation my next trick would be to publish the parent again and then each of the children in turn.

               


              See www.grainge.org for RoboHelp and Authoring tips

               

              @petergrainge

              • 4. Re: Missing TOC Book in Merged WebHelp
                robogirl62 Level 1

                Thanks, Peter. I am not using the Publishing feature. I copy and paste (using Explorer) the generated output directly to the SharePoint server when I publish them. I am generating to my C:drive. I have not had a problem when adding new department plans before. As far as I can tell, this one is no different than the others. I went back through and checked settings in the wizard to ensure they match those of the other department plans. I even rolled up the first plan (master plan) into its own Level 1 Book and re-generated parent and child projects, but that did not help. See screen shot below. I do NOT have Add Mark of the Web box selected on any of the projects when I generate. Could that be the culprit? What's weird is that when I open the index.htm file to view the generated merged help, all of the projects are initially there but I get the standard Active X warning message  in IE (see second screen shot below- you can see that both Marketing and Underwriting are there). I then click to Allow Blocked Content and open the file, and then the Marketing project is not there anymore.

                 

                Merged_TOC.jpg

                open_index_file.jpg

                • 5. Re: Missing TOC Book in Merged WebHelp
                  Peter Grainge Adobe Community Professional (Moderator)

                  OK reread as "In this situation my next trick would be to generate the parent again and then each of the children in turn." However you have now done that.

                   

                  Mark of the Web is there to allow you to view outputs locally using IE. Instead you can go to IE Tools > Options > Advanced and tick the Allow active content to run from My Computer. That only affects the outputs when viewed locally on your machine but it should only be you doing that.

                   

                  See if you have the same problem viewing with Firefox.

                   

                  The fact that you are putting the files to Sharepoint manually makes me wonder if some file has got missed?

                   


                  See www.grainge.org for RoboHelp and Authoring tips

                   

                  @petergrainge

                  • 6. Re: Missing TOC Book in Merged WebHelp
                    robogirl62 Level 1

                    Unfortunately, I do have the same problem in Firefox. Just to clarify, I'm not viewing the merged plan in SharePoint; I am generating and viewing it locally on my C: drive. Copying to SharePoint is the last thing I do, so I haven't even gotten to that point yet, and when I do it, I delete all files on the server and copy all files again to it.

                     

                    I tried regenerating AND publishing all of the plans to my C: drive (separate locations with same folder structure). I can either get the Marketing plan to show up or the Underwriting plan but not both at the same time.

                     

                    Here is screen shot of the parent file TOC. They are all there. What am I missing? Have you encountered this issue before on the forum? I tried searching but couldn't find a situation that exactly matched mine. The Marketing plan only has 18 topics in it with 6 folders in the project file. The Underwriting plan has 33 topics in it with 6 folders in project file.

                     

                    However, the IT plan, which comes before those two, has 226 topics and 7 folders, some of which have multiple levels of sub-folders going 3 or 4 levels down. I can send you screen shots of the structure, if you like. It's the most complicated one of the bunch. I've got to get this resolved as I am supposed to publish 1Q updates this week. And of course, I can't merge any additional department plans until I can determine where the problem lies.

                     

                    Thanks in advance for your help!

                     

                    BR_Parent_TOC.jpg

                    • 7. Re: Missing TOC Book in Merged WebHelp
                      Ginger519

                      Do you have different “start” page file names for the different projects?  If you used “index.htm” or something default-ish like that for the start page in both projects, RH may be getting confused.

                      Just a thought.

                      Gigi

                      • 8. Re: Missing TOC Book in Merged WebHelp
                        Peter Grainge Adobe Community Professional (Moderator)

                        Try completely changing the order so that the two are not adjacent. I know that will not be acceptable as a solution but it might get them all in, then we can worry about why if it works.

                         

                        Have you checked the default language for all projects?

                         

                        How big is the whole lot zipped up without any outputs?

                         

                        I will be offline for an hour or two now.

                         


                        See www.grainge.org for RoboHelp and Authoring tips

                         

                        @petergrainge

                        • 9. Re: Missing TOC Book in Merged WebHelp
                          robogirl62 Level 1

                          Figured it out. I was generating Marketing plan to wrong location. I knew it was something obvious - I was just missing it. Thank you for your help - I do appreciate it!

                          • 10. Re: Missing TOC Book in Merged WebHelp
                            Peter Grainge Adobe Community Professional (Moderator)

                            I would have thought it meant it would never appear. Not sure how it sometimes did and sometimes didn't but if you're happy, I am.

                             


                            See www.grainge.org for RoboHelp and Authoring tips

                             

                            @petergrainge