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Another failed install attempt

Guest
Mar 31, 2012 Mar 31, 2012

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I have been unsucessful at installing Flash Player's most recient version for the longest time. Each time I try, I get the same message that it has failed to initialize. I thought it may have been a firefox problem so I attempted with IE and still got the same problem. I have looked around at the site and I guess I'm not computer savy enough to do this. I think I may need some hand holding to walk me through what is wrong and how to fix it.

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LEGEND ,
Mar 31, 2012 Mar 31, 2012

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What is your Windows version & edition?

Try downloading the full installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Install_in_a_...

Note that the 64-bit installers are only for Windows 7 64-bit.

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Guest
Apr 07, 2012 Apr 07, 2012

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I have Windows XP version 5.1 service pack 3

The link didn't work either

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Guest
Apr 02, 2012 Apr 02, 2012

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'Failed to initialize' errors are usually caused by your antivirus. Most modern AV apps incorporate a variety of scanners which spring into life as soon as the user attempts to install or uninstall a program. While this isn't necessarily a bad thing where it concerns apps of unknown origin, you should always disable the AV scanner when installing legitimate programs such as Flash player.

If you use AVAST antivirus, right click the orange icon on systray, go to "AVAST Shields Control" and choose to disable all shields for one hour. If you use a different AV, consult this list for instructions on how to disable it: http://www.bleepingcomputer.com/forums/topic114351.html

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Guest
Apr 08, 2012 Apr 08, 2012

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I was able to find my program on that list. I did everything it said and tried to install it again. It still didn't work though. Thank you for the suggestion. I wish it had been that simple to get it to work.

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Advisor ,
Apr 08, 2012 Apr 08, 2012

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LATEST

Download the current 32 bit uninstaller

     32-bit uninstaller

Close all browser windows and run the uninstaller 

Restart Windows

Delete all remaining files and folders located in the following directories. (tip: copy and paste these paths into the path bar in a Windows Explorer window)

  • C:\Windows\system32\Macromed\Flash 

  • %appdata%\Macromedia\Flash Player 
  • %appdata%\Adobe\Flash Player

Verify that the file “FlashPlayerCPLApp.cpl” in C:\Windows\System32\ has been deleted.

Download the following installer files:

Physically disconnect from the Internet and run the installers.

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Guest
Apr 07, 2012 Apr 07, 2012

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Ok, apparently I have "real player" installed but not "flash player". Webistes like Youtube have always worked for me. A website like ABC or MSN with videos embedded in the actually webpage do not play. For some websites, there is just a blank spot where a video is supposed to be.

Still don't know what the problem is.

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