Anyone else had problems downloading RH9 trial version?

[RMarkhamStL]

I have unsuccessfully tried to download the RoboHelp 9 trial version using various browsers (IE, Firefox, Safari) on both my work and personal laptops.  Received the following error message when trying to download the trial this morning using Safari.  Has anyone else had problems downloading the trial version?  I just ran across download information on Adobe's website this morning stating that popups, firewalls, 3rd party security, etc. must be disabled before downloading.  Is this the problem or is there an issue at Adobe's end??

I haven't used RoboHelp in many years and need to get the trial installed asap in order to compare against Flare 8.

Thank you.

Ruth Markham

 

[RMarkhamStL]

Forgot to mention that I was given temporary Admin rights on my work laptop although those are going away tomorrow morning.

[Jeff_Coatsworth]

You're not trying this on a Mac are you? Firefox should be able to download the installer so that it can be run - contact Adobe Support - install issues are usually a free call.

[RMarkhamStL]

Jeff, no, neither of my laptops are a Mac.  I just learned that this may actually be a firewall issue at my end, rather than with Adobe.

Thanks for responding.

[Anjaneai_Srivastava]

Hi Ruth,

Yes probably, your firewall, might be obstructing.

I was wondering, in case you are still facing the issue then you can try following steps too--

1) Go to this page (copy to your address bar)

https://www.adobe.com/cfusion/tdrc/index.cfm?product=robohelp&loc=en_us&promoid=DJDVH

2) Log in using your Adobe ID and Password

3) Copy paste each of the below links in the address bar, one at a time and hit "Enter" from keyboard (Return)

http://trials.adobe.com/AdobeProducts/RBHP/9/win32/RoboHelp_9_WWEFDJ.exe

http://trials.adobe.com/AdobeProducts/RBHP/9/win32/RoboHelp_9_WWEFDJ.7z

4) Once you ahve downloaded both of the links, use the EXE to initialize the installer.

Good Luck!

Thanks,

Anjaneai