Hi and glad to see you're diving into RoboHelp. At this time, AIR Help is the only output format that enables commenting. The reason for this is that comments are generally stored first, locally and then "synched up" with a central storage area so that all administrators and/or end users can see the comments (depending on who you want to see the comments). This is technically more complicated than simple "WebHelp" delivered from a conventional web server. There are security issues as well. Therefore, AIR Help's security model (digital signatures) facilitates this need. Right now, the only other way around it is to subscribe (for money) to a third party service like DisQus or some such to handle comments.
Adobe's implementation is custom-engineered and that's why you may see it on their websites, or in their version of AIR Help technology (Adobe Community Help).
But, things change rapidly these days! So, please enter a feature request and perhaps a solution may come in a future release.
Adobe Certified RoboHelp and Captivate Instructor
Interesting. So if I understand correctly, in order to leverage comments (using Adobe tools), our users will need to have Air installed (desktop version only, not browser version).
What about for tablets, smart phones? Is Air available on those or is commenting basically not an option on those devices when using Air?
Thanks for the feedback.
You mentioned Disqus. I don't mind allocating money for this. Do you happen to know if Disqus can be integrated into RH enough to be smart about context? For example, let's say a user is on a specific page of RH content and they decide to comment on it. Can Disqus be set up to inform the moderator or webmaster which page the user was when they commented?
And does Disqus have moderation tools and thorough reporting? I've looked at their site a bit and will continue to do so, but I figured I'd ask.
Our goal is to provide online technical manuals that end users can provide feedback on to ensure accuracy.
You can also get feedback by including some code to generate a "context-aware" e-mail back to somebody in the HTML. Search the forum for discussions on doing this.
It's important to differentiate between AIR which is a development tool and AIR Help which is an application that Adobe have produced using the AIR technology. AIR Help runs on Windows, Mac and Linux and is not supported on phones or tablets.
So yes, only desktops with locally installed AIR Help will have commenting.
My understanding of cloud commenting is that you will know the page the user was on and be able to moderate.
See www.grainge.org for RoboHelp and Authoring tips