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Do you update the template, then log into Contribute before editing? Contribute only downloads templates right when you first connect to a site.
A) Close all contributes
B) Update Template
C) Open Contributes
D) connect to site
--- this will cause the templates to update.
--- are u getting the error at this point?
--- or, are you getting it while logged in and have not gotten the updated templates?
(sorry for the delay in replying, first day back at work after holiday...)
Simply "reconnecting" to Contribute (i.e. closing then reopening after uploading the new template) doesn't seem to solve the problem - only deleting the connection entirely then re-establishing it ensures that the SSI code is handled correctly (I'm assuming because the latest template is being correctly used).
Moreover - getting every Contribute user (we only have a handful at the moment but this may grow) to delete and re-establish their connections isn't reliable, especially as the "problem" doesn't report itself well and you need to understand what is going on to realise that there is a problem at all.
I guess what I really need to get to the bottom of is why on some occasions the .aspx file is saved with the correct original SSI code (<% Response.WriteFile ("/includes/en/header.inc"); %>) and sometimes the actual contents of the .inc file are saved ("hardcoded") into the .aspx file. If it is related to the latest version of the template being used, and the only way to overcome this is to request everyone deletes and re-establishes their connections then this is what we'll have to do - but if there is anything else I can do to ensure Contribute NEVER hardcodes the SSI code then this would of course be the best solution.
Any other ideas?
Thanks again for your help.