0 Replies Latest reply: Apr 8, 2012 1:26 AM by HNMILLS RSS

    why isn't air opening once I agree to the T&Cs?

    HNMILLS

      I get the following error log when I try any open HTC sync with air:

      [2012-04-08:08:29:51] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula

      [2012-04-08:08:29:51] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

      [2012-04-08:08:29:51] Commandline is: -eula

      [2012-04-08:08:29:51] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

      [2012-04-08:08:29:52] Starting eula display

      [2012-04-08:08:29:59] Finished eula display

      [2012-04-08:08:29:59] Could not create a file at C:\Users\Matt and Hayley\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring

      [2012-04-08:08:29:59] Runtime Installer end with exit code 0

      [2012-04-08:08:30:00] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

      [2012-04-08:08:30:08] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula

      [2012-04-08:08:30:09] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

      [2012-04-08:08:30:09] Commandline is: -eula

      [2012-04-08:08:30:09] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR

      [2012-04-08:08:30:09] Starting eula display

      [2012-04-08:08:30:39] Finished eula display

      [2012-04-08:08:30:39] Could not create a file at C:\Users\Matt and Hayley\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring

      [2012-04-08:08:30:39] Runtime Installer end with exit code 0

      [2012-04-08:08:30:40] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)