18 Replies Latest reply: Apr 10, 2012 8:16 AM by abenigma RSS

    "not enough memory" error in beta version of CS6

    abenigma Community Member

      i've installed the CS6 beta and using bridge with Camera RAW (it's a great improvement over the previous version IMO).

      my problem is that when i'm trying to save just one file i've processed in Camera RAW into a jpeg (straight from Camera RAW itself) i keep getting "not enough (free) memory" error no matter what i do.

      i've tried increasing the maximum allowable cache size, the location of the cache. i'm not sure what i can try, it seems to do the trick for everybody.

      the same error doesn't happen in previous version of Camera RAW (the one that came with CS5).

      any suggestions would be most welcome!

        • 1. Re: "not enough memory" error in beta version of CS6
          RASouthworth Community Member

          What kind of system, how much memory, etc.?

           

          I haven't seen the problem on 8gb 64bit Win7 system, using both ACR7 and ACR6.7.  I did notice the two versions of ACR share the same preferences file, caused me some head scratching.  How big of a jpeg are you trying to save?

           

          Also check to make sure the previous version of Bridge is not set to run at logon (Advanced section in Bridge preferences).

           

          Richard Southworth

          • 2. Re: "not enough memory" error in beta version of CS6
            abenigma Community Member

            thanks for the suggestions!

             

            "What kind of system, how much memory, etc.?"

            windows 7 32bit, with (usable) 2GB of RAM, temp folder set to drive with over 100GB free space.

             

            "How big of a jpeg are you trying to save?"

            i'm starting with a 15-20MB of RAW and saving with quality setting 10 in Camera RAW's "save as" option. (maybe the RAW files are just a little bit bigger but no bigger than 25MB - from a Canon 50D).

             

            "Also check to make sure the previous version of Bridge is not set to run at logon (Advanced section in Bridge preferences)."

            neither version of Bridge is set to run at logon, one of the first things i check after install.

             

             

            i've tried a different approach while waiting for a suggestion.

            first done all my editing in the RAW format without saving to jpeg and after i was done with all of them i exported to hard drive which worked better but kept saying that bridge is running low on memory and should be restarted.

            the problem with this process is that if i have a few snaps saved from the same RAW file, i can't export them all together...

             

            any other thoughts are most welcome!

            • 3. Re: "not enough memory" error in beta version of CS6
              RASouthworth Community Member

              You don't have excess memory for Photoshop/Bridge, and being it's a beta version the code may not have been refined to optimize memory consumption.  Depending upon the type of system your graphics adapter may be consuming a chunk of available memory.

               

              In any event check memory usage in task manager, and also make sure no other programs are running when you're using CS6.  Also check the Performance section of Photoshop preferences, set to at least 70% memory available for Photoshop.

               

              Richard Southworth

              • 4. Re: "not enough memory" error in beta version of CS6
                abenigma Community Member

                i understand quite well that part (or even a major part) of the problem might be that ti's beta.

                 

                in tast manager, it gets to around 800MB of physical memory and much lower virtual so i don't really see problems there as there are still over 30% physical memory available even at that state.

                 

                i never even get to photoshop, will changing preferences there make any changes for bridge or camera raw?

                • 5. Re: "not enough memory" error in beta version of CS6
                  RASouthworth Community Member

                  Memory changes in Photoshop affect Bridge also.  Just give it as much as you can to see if it is a memory starvation issue.  The requirements state 1gb RAM, I believe that has to be physical RAM available solely for PS/Bridge.

                   

                  Richard Southworth

                  • 6. Re: "not enough memory" error in beta version of CS6
                    abenigma Community Member

                    raised it to almost 1.5GB, possible that it made the error come up one or two images "later" but the error still persists...
                    (i'm talking about actual RAM/physical memory volume)

                    • 7. Re: "not enough memory" error in beta version of CS6
                      RASouthworth Community Member

                      If you haven't already purge the ACR cache.  I'm officially out of bullets.  As I stated earlier ACR7 and ACR6.7 share the same preference settings, so there should be just once cache for both.

                       

                      You can always do an uninstall, redownload, and install, lot of time with unknown (probably small) chance of success.

                       

                      Richard Southworth

                       

                      BTW, how big is your ACR cache?

                      • 8. Re: "not enough memory" error in beta version of CS6
                        abenigma Community Member

                        in Camera Raw Preferences (from Bridge) i've set the Camera RAW cache to "Maximum Size 30GB" and purged it a couple of times (which as adding RAM, only delays the inevitable error).

                        is that enough? i've never processed more than one RAW file at a time so never had problems with previous versions...

                        • 9. Re: "not enough memory" error in beta version of CS6
                          RASouthworth Community Member

                          Yes, that's enough.  Are you sure there is actually that amount of free space on the disk drive?  Also purge Bridge cache.

                           

                          Good luck,

                           

                          Richard Southworth

                          • 10. Re: "not enough memory" error in beta version of CS6
                            Jeff Schewe Community Member

                            abenigma wrote:

                             

                            i've never processed more than one RAW file at a time so never had problems with previous versions...

                             

                            With 2 gigs of ram, your system is pretty ram starved for sure.

                             

                            How many images are you trying to load into ACR for saving? How are you opening ACR? Hosted by Bridge or Photoshop? If you are only working on raw settings and then saving you might try quiting Photoshop so only ridge is open and open the raw files hosted by Bridge instead of in Photoshop. You would do that by using the keyboard shortcut Control (Win) or Command (Mac) R.

                            • 11. Re: "not enough memory" error in beta version of CS6
                              abenigma Community Member

                              Are you sure there is actually that amount of free space on the disk drive?  Also purge Bridge cache.

                              there is much over twice of that amount free on the drive.

                              as i've said, purging the cache, makes the error appear one or two images "later". - i'm starting to think something in the line of the new version not dumping temp files after a file is closed (relative to that file of course) and it fills the cache.

                              • 12. Re: "not enough memory" error in beta version of CS6
                                abenigma Community Member

                                With 2 gigs of ram, your system is pretty ram starved for sure.

                                i never said 2, i said that since it's a 32bit OS i can use only 3GB of the total i have.

                                 

                                How many images are you trying to load into ACR for saving?

                                you misunderstood, it's not like i'm trying to work on more than one now, just said that i always work on a single file so memory shortage due to quantity was never something i considered.

                                 

                                How are you opening ACR? Hosted by Bridge or Photoshop? If you are only working on raw settings and then saving you might try quiting Photoshop so only ridge is open and open the raw files hosted by Bridge instead of in Photoshop. You would do that by using the keyboard shortcut Control (Win) or Command (Mac) R.

                                i actually don't turn on Photoshop at all unless i need to locally edit one of the images and after i'm done i close it.

                                in this case i never opened photoshop at all, i use bridge for browsing and labeling and etc. and since i mostly just crop or do global modifications to an image i turn on camera raw from within bridge (have the option ticked to open camera raw setting from within bridge in the settings section).

                                • 13. Re: "not enough memory" error in beta version of CS6
                                  RASouthworth Community Member

                                  Previously we had only discussed the ACR cache, wasn't sure you had also purged the Bridge cache.

                                   

                                  Richard Southworth

                                   

                                  Added by edit - I also use Bridge/ACR as you described, often bringing in a dozen or more images from Bridge directly to ACR, and saving directly out of ACR for email, etc.  However, I have never run into the memory limit error, with either CS5 or CS6.

                                  • 14. Re: "not enough memory" error in beta version of CS6
                                    station_one Community Member

                                    abenigma wrote:

                                     

                                    With 2 gigs of ram, your system is pretty ram starved for sure.

                                    i never said 2, i said that since it's a 32bit OS i can use only 3GB of the total i have…

                                     

                                    That's not what I read in your post #2:

                                     

                                    abenigma wrote:

                                     

                                    "What kind of system, how much memory, etc.?"

                                    windows 7 32bit, with (usable) 2GB of RAM…

                                     

                                    Not being argumentative here, just pointing out that your information has been most confusing so far.

                                     

                                    abenigma wrote:

                                     

                                    …temp folder set to drive with over 100GB free space.

                                     

                                    I assume you're referring to your Photoshop scratch disk file—but that would be irrelevant since you later state that you mostly use ACR hosted by Bridge.

                                     

                                    etc.

                                     

                                    However, I'm still left with the impression that you are indeed short on memory.

                                     

                                    You also come across as unclear as to scratch disk, cache and "temp files" [sic].  My point is that there's maybe not enough sound information here for the Adobe techs to help you.

                                    • 15. Re: "not enough memory" error in beta version of CS6
                                      RWSP Community Member

                                      You might find the following helpful -- from a thread in the cs6 beta forum "I see CS6 has the same out of memory errror as CS5"

                                       

                                        http://forums.adobe.com/thread/985187?tstart=210

                                       

                                      "We've been seeing out of memory errors with 32-bit OS + RAW conversion since (at least) 2003.  There's nothing we can do to prevent memory fragmentation with a 32bit RAM address space.  The only way to mitigate this is to lower the amount of RAM you have allocated to PS (to under 1GB) or to upgrade to a 64-bit OS and get more memory."

                                      • 16. Re: "not enough memory" error in beta version of CS6
                                        abenigma Community Member

                                        my apologies, that was a typo about the RAM amount. (i have no problem with people pointing out my mistakes if i make them ).

                                         

                                        My point is that there's maybe not enough sound information here for the Adobe techs to help you.

                                        what other information would be needed? (just let me know where to get it from?) the information i was providing was based on the questions (might've missed a thing or two i guess).

                                        • 17. Re: "not enough memory" error in beta version of CS6
                                          abenigma Community Member

                                          i don't have problems with CS5 either. it just appeared on CS6 for some reason. (p.s. photoshop has yet to should about memory problems - CS6 of course).

                                          • 18. Re: "not enough memory" error in beta version of CS6
                                            abenigma Community Member

                                            so you say lower the amount of RAM, seems sort of strange since initially it was about 900MB and then I raised it...

                                            I'm not sure what memory problems are described in the thread you linked to, personally I never had memory problems with CS5.