You could try creating a new account using the instructions here http://kb2.adobe.com/cps/404/kb404927.html. Update Acrobat from the new account and see if the patching works now.
Also, could you please provide the log files for the failing patch. To obtain the log , follow the following steps:
1. Clear the contents of /user/library/adobe/logs folder
2. Open Console, located in the Applications- > Utilities folder.
3. Update Acrobat to generate the error message.
4. Check the console for error messages and save console log file
5. Go to /user/library/adobe/logs and share the patch log file
Hi Yachna thanks for your comments, however, another thing I noticed is that my Acrobat 9.5.0 is not even in the Adobe Application Manager. Should it not be there? I have CS5 Design Premium on Mac OS X 10.6.8.
Also thanks for the suggestion, but I don't want to create another account. I don't think I should have to. This should just update no?
Thanks again for your help!
This is the same issue I'm having. I can't even uninstall 9.5 and start from scratch. I'm running OS X 10.4.7 Can you help?
So I strated from scratch and reinstalled the OSX and Adobe 9 pro and did the upgrade and have the same problem still. Come on Adobe whats the solution!!
I am chiming in too. I started from scratch installing OSX.8, Installed Acrobat 9.0.0 Pro along with CS4. Rebooted several times for unrelated reasons. In Photoshop I updated all of CS4. Each of the other applications in CS4 updated. Acrobat did not. So I manually chose the update file off of Adobe's downloads.
Used the AcroProUpd951_all.dmg to update. The updater opened a window instructing me to "Please choose the copy of Adobe Acrobat Pro to update." I go into the default "Application>Adobe Acrobat 9 Pro" folder, but it will not allow me to choose "Adobe Acrobat Pro.app". The app is greyed out.
" Installed Acrobat 9.0.0...Used the AcroProUpd951_all.dmg to update"
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5357 ... "This update requires that Adobe Acrobat 9.5 is installed on your system. "
Similarly, 9.5 needs 9.4.6. And so on. Check the chain of requirements carefully. This is definitely why the auto-updater is preferable!
The frustrating thing is that in the help menu there is no auto update. So I am forced to do it manually. I am having problems finding the various .dmg files to update 9.1 9.2 on the adobe site. Anyone have a direct link?
I found the link that contains a full list of MAC Acrobat Pro downloadable updates.
Thank you all, now to download all those files and run in sequential order.
In Acrobat 9.0.0 I find Check for Updates last in the Help menu. It is last.
To make it more agrivating, once I got to 9.3.2, the "Check for Updates" appeared in the help menu. But as I am using OSX.8, its new security feature would not allow the update to run since it was from an unidentified developer. Oh the misery of using outdated software with a up-to-date OS.
When I went to the folder Applications>Utilities>Adobe Utilities>Adove Updater5" and opened up the application manually, there were no new updates.
I also tried the folder "Applications>Utilities>Adobe Utilities>Adove Updater6" and this version of the updater said there were no new updates.
Well, it seems to have all worked out. I downloaded 1.21GB consisting of 20 update files, ran them in sequential order. So from 9.0.0 to 9.5.1 its finally done.