1 Reply Latest reply on Apr 11, 2012 6:38 AM by the_wine_snob

    Sporadic Crashing on opening of project

    jesusjackie

      Please let me know what I need to do to troubleshoot this problem further.

       

      Basically - I will open an existing project that I have created already, render it (press Enter if needed) and upload it to youtube - all seems fine.

       

      Then - I will close the project - open another project using the open recents item from the menu and the product crashes with a message that states: Adobe Premier Elements 10 has stopped working and that is it.

       

      The Application Even Viewer shows:

       

      Windows Error Reporting

       

      Fault bucket , type 0

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: Adobe Premiere Elements.exe

      P2: 10.0.0.0

      P3: 4e791009

      P4: StackHash_146d

      P5: 0.0.0.0

      P6: 00000000

      P7: c000041d

      P8: 0000000100000000

      P9:

      P10:

       

       

      Attached files:

      C:\Users\mtarallo.MTARALLO\AppData\Local\Temp\WER1558.tmp.WERInternalMetadata.xml

       

       

      These files may be available here:

      C:\Users\mtarallo.MTARALLO\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adob e Premiere E_8cdc6939cd32b70f1ef9d18da25bf6ebf36dea_0ac717c8

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 796d67dd-83d3-11e1-9c3a-005056c00008

      Report Status: 1

       

      Application Error:

       

      Faulting application name: Adobe Premiere Elements.exe, version: 10.0.0.0, time stamp: 0x4e791009

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc000041d

      Fault offset: 0x0000000100000000

      Faulting process id: 0x216c

      Faulting application start time: 0x01cd17dca1ad8ceb

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

      Faulting module path: unknown

      Report Id: 796d67dd-83d3-11e1-9c3a-005056c00008

       

       

      I then restart and open the project that i wanted - and it is fine.

       

      I am not using ANY videos - just a simple .mp3 audio file and Adobe titles with text and a few PNGs.

       

      The videos are 10 to 20 seconds in length.

       

      I am running Windows 7 SP1 64 bit

       

      12 GB RAM, core i7 VPro with 530GB free

       

      Adobe version: Premier Elements 10 20110921.Mol11B1.44.282867

       

      Thanks in advance for your help.