A real shot in the dark here but the only idea I have is that there is a software setting somewhere that is set to capture SD over the SDI input. You may need to change that to HD.
Not that I can see - checked PPro prefs, blackmagic system prefs...can't think of anything else I could change? HDCAM deck is outputting HD signal, because I can see it on my grading monitor and capture window, just won't write to disk.
Frustrating just isn't the word!
Thanks anyway Jim.
Has anyone any ideas on this? Having a bit of a nightmare.
If you can help please shout!
The only other idea I have is to get in touch with the people who make the hardware.
Yes, I tried that route...seems it's not a hardware/driver problem. HD capture works via Blackmagic's Media Express, but unfortunately using that is not an option for logging/digitising this project.
It's a weird one - like I said, it all worked fine a few weeks ago with the exact same kit/configs and nothing has been installed/updated since.
Do any Adobe engineers read these forums, or do I need to submit a bug report? Last time I did that it took months to get anywhere! :-(
Just had a look at contacting support direct...so when did I have to pay extra to speak to an Adobe support employee??
Can't find any links to actually purchase a support contract online either and a bit hesitant to do this when CS6 is just around the corner anyway.
Does anyone know how I can quickly get in touch with someone directly?