So you are saying you don't have your serial number recorded and when you go to "My Adobe" your purchase is not listed?
No, I lost my serial number, and my master suite purchase is no longer showing on My Orders under My adobe. I realize I should have filed it someplace better. Should I take that to mean there is no way to fix the current install?
Are you sure you've logged in with the same ID? YOu might call customer service and see if they can find the order, too.
As far as fixing what's wrong, it does sound like a bad install. You could try running the installer again without uninstalling first, and it might recognize the existing serial number (select repair in the installer), but the odss of it actually working are about 50/50 at best, I think.