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1. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
Arpit KapoorApr 11, 2012 6:41 PM (in response to EmmaESP)
You can follow the below article.
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Log files will definately help us a lot in getting to the core of the issue. So, please attach the install.log file(/Library/Logs/Adobe/Installers/[Adobe Application name<date>].log.gz)
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2. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
EmmaESP Apr 11, 2012 6:50 PM (in response to Arpit Kapoor)Here is the error info from my last effort.
Thanks.
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 22 error(s), 24 warning(s)
WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0(Seq 21)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 21)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed
ERROR: DW050: - HIL Help Search: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1en_USLanguagePack: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - Adobe Linguistics CS5: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeColorJA CS5.5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - AdobeColorEU CS5.5: Install failed
-------------------------------------------------------------------------------------
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3. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
Arpit KapoorApr 11, 2012 6:52 PM (in response to EmmaESP)
Solution 1: Rename the following folders on your machine:
'/Library/ColorSync/Profiles/Profiles'
'/Library/ColorSync/Profiles/Recommended'
Solution 2: Rename the following files:
'/Library/Application Support/Adobe/caps/Media_db.db'
'/Library/Application Support/Adobe/caps/pdb.db'
Make sure you dont touch caps.db under the same folder. Now run the installer again. Let me know if you need more help.
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4. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
EmmaESP Apr 11, 2012 8:15 PM (in response to Arpit Kapoor)Solution 1 worked!!!!!!
Thanks so much for your help, now I can finally tidy up computer and move onto Lion.
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5. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
Arpit KapoorApr 12, 2012 9:09 PM (in response to EmmaESP)
Your welcome, Enjoy the application.