5 Replies Latest reply on Apr 12, 2012 9:09 PM by Arpit Kapoor

    Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error

    EmmaESP
    EmmaESP Apr 11, 2012 6:15 PM

      I am trying to install Illustrator cs5 Trial on my Mac os x lion so that I can upgrade and I continually receive exit code 6 and/or 7 Error message and then fails to install. I have had success installing trials of the other creative suite programs to test, it is jsut Illustrator that refuses to install, which is my main program. I have looked at the forums and followed various fix solutions but nothing is working. I currently have my MacBook Pro partitioned as Snow Leopard so I can use my programs and Lion so I can try to fix this problem. If the log data helps someone fix this problem I can paste it in but I do not understand much about logs.

        • 1. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
          Arpit Kapoor Adobe Employee
          Arpit Kapoor Employee Apr 11, 2012 6:41 PM (in response to EmmaESP)

          You can follow the below article.

          http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

           

          Log files will definately help us a lot in getting to the core of the issue. So, please attach the install.log file(/Library/Logs/Adobe/Installers/[Adobe Application name<date>].log.gz)

          • 2. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
            EmmaESP Level 1
            EmmaESP Apr 11, 2012 6:50 PM (in response to Arpit Kapoor)

            Here is the error info from my last effort.

             

            Thanks.

             

            Exit Code: 7

            -------------------------------------- Summary --------------------------------------

            - 0 fatal error(s), 22 error(s), 24 warning(s)

             

             

            WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

            WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

            WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

            WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

            WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

            WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

            ----------- Payload: {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 -----------

            ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0(Seq 21)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 21)

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

            WARNING: DW036: Payload cannot be installed due to dependent operation failure

             

             

            ERROR: DW050: The following payload errors were found during install:

            ERROR: DW050:  - AdobeColorNA CS5.5: Install failed

            ERROR: DW050:  - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed

            ERROR: DW050:  - HIL Help Search: Install failed

            ERROR: DW050:  - CSXS Story Extension: Install failed

            ERROR: DW050:  - AdobeColorCommonSetRGB: Install failed

            ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure

            ERROR: DW050:  - Adobe ReviewPanel CS5.5: Install failed

            ERROR: DW050:  - AdobeColorCommonSetCMYK: Install failed

            ERROR: DW050:  - Adobe Illustrator CS5.1_AdobeIllustrator15_1en_USLanguagePack: Install failed

            ERROR: DW050:  - PDF Settings CS5: Install failed

            ERROR: DW050:  - Adobe Linguistics CS5: Install failed

            ERROR: DW050:  - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure

            ERROR: DW050:  - AdobeColorJA CS5.5: Install failed

            ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed

            ERROR: DW050:  - Required Common Fonts Installation: Install failed

            ERROR: DW050:  - SiteCatalyst NetAverages CS5.5: Install failed

            ERROR: DW050:  - Recommended Common Fonts Installation: Install failed

            ERROR: DW050:  - Adobe Bridge CS5.1: Install failed

            ERROR: DW050:  - AdobeColorEU CS5.5: Install failed

            -------------------------------------------------------------------------------------

            • 3. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
              Arpit Kapoor Adobe Employee
              Arpit Kapoor Employee Apr 11, 2012 6:52 PM (in response to EmmaESP)

              Solution 1: Rename the following folders on your machine:

               

              '/Library/ColorSync/Profiles/Profiles'

              '/Library/ColorSync/Profiles/Recommended'

               

              Solution 2: Rename the following files:

               

              '/Library/Application Support/Adobe/caps/Media_db.db'

              '/Library/Application Support/Adobe/caps/pdb.db'

               

              Make sure you dont touch caps.db under the same folder. Now run the installer again. Let me know if you need more help.

              • 4. Re: Illustrator cs5 install failed on mac os x lion, exit code 6 and/or 7 Error
                EmmaESP Level 1
                EmmaESP Apr 11, 2012 8:15 PM (in response to Arpit Kapoor)

                Solution 1 worked!!!!!!

                 

                Thanks so much for your help, now I can finally tidy up computer and move onto Lion.