Copy link to clipboard
Copied
After the upgrade to Acrobat 10.1.3, now Acrobat crash after every quit. (running on MAC OS X 10.6.8)
Suggestions?
Copy link to clipboard
Copied
Good day,
Sorry to hear about the trouble you're having. Is Acrobat 10.1.3 crashing every time you quit the application? Does it matter if you had a document open or not at the time of quit?
Try moving the Acrobat preferences file \Users\<username>\Library|Preferences\com.adobe.Acrobat.Pro.plist (or .Standard.plist) to the desktop, then relaunch/quit Acrobat to see if the behavior continues.
Let us know how it goes.
Kind regards,
David
Copy link to clipboard
Copied
Hello,
I am having the same problem as ArchiPhone2.
After the upgrade to Acrobat 10.1.3, Acrobat crashes after every quit. (MAC OS X 10.6.8) Acrobat 10.1.3 does not quit the first time you launch the application, providing you do not open a document or access the Acrobat General Preferences dialog box. After opening a document or accessing the preferences, Acrobat will crash every time you quit the program. It does not matter if you have a document open or not.
Moving the Acrobat preference file does not correct the problem.
Crash Log: (Moved to URL below.)
http://www.goodcopy.com/file_download/0aa935b1-3460-483a-badb-41e4ed7c6d2a
Copy link to clipboard
Copied
Acrobat 10.1.3 crash every time I quit the application. Doesn't matter if I have a document open or not at the time of quit.
Moving the Acrobat preferences file to the desktop does not correct the problem.
Copy link to clipboard
Copied
Same problem, except Acrobat 10.1.3 is crashing when I close a file, not when I quit the app. How do I "repair the installation?"
Also, I tried moving the plist per David's suggestion, but to no avail.
Copy link to clipboard
Copied
David, Is anyone at Adobe responding to this problem?
The solutions proposed seem extreme and not addressing the problem. Everytime I quit Acrobat I get the message that the program has unexpectedly quit. I am selecting the program to quit so what gives. It is unrelated to any other programs running on my Mac. This only started after I updated to 10.1.3. If there was a simple way to uninstall the update I would.
Copy link to clipboard
Copied
I have the same issue running 10.1.3 Pro in Windows 7 64 bit. Since the update it will report a crash every time the application is exited. It
does not matter whether or not a file is open or closed before exiting.
Copy link to clipboard
Copied
I am running the same config almost as you are with Windows 64bit and acrobat if you are willing to try something it might work like it did fot me.
All i ask is you let me know if it worked for you too
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins there is a plugin called Weblink.api just change it to weblink.api.old and see if you still crash if you dont then it has worked on more then 10 computers if it doesnt then yours is the first.
Copy link to clipboard
Copied
Same happens here after update to Acrobat X 10.1.3, both on Windows 7 32bit and 64 bit. Acrobat crashes always on closing with the following error:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.1.3.23
Application Timestamp: 4f7bc871
Fault Module Name: Acrobat.dll
Fault Module Version: 10.1.3.23
Fault Module Timestamp: 4f7bd9b8
Exception Code: c0000005
Exception Offset: 000bdf75
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
It crashes only on exit if a document is open, it does not crash during working with documents (like adding boomarks, adding or deleting pages etc.)
Copy link to clipboard
Copied
Same thing happens to me. After update to 10.1.3, every time I quit the application it crashes. Doesn't affect the software but is very annoying.
Copy link to clipboard
Copied
Exact same problem. Acrobat pro 10.1.3 and windows 7 64bit
Copy link to clipboard
Copied
It sounds like your Acrobat installation may be corrupt. Have you tried to repair the installation? Then restart.
If that does now fix the problem, you might have to uninstall Acrobat X, restart, reinstall Acrobat X, and install the updates. Then restart.
Copy link to clipboard
Copied
Thanks Kenifriedman. Repair seemed to work for me. KCH it is control panel>programs and features. Select Adobe acrobat X Pro, then choose Change from the options at the top. this will open a series of dialogue boxes and you want to choose "Repair".
Copy link to clipboard
Copied
Glad to hear that repairing the Acrobat X installation worked. Whenever I have problems like this one, I often repair the installation rather than going through a tediously complete uninstall, reinstall, apply update, and restarting the OS every time.
Copy link to clipboard
Copied
Thanks, kenfriedman & Alasm49a. To clarify, I'm working on a Mac platform, OS 10.6.8. I can find no way to repair the installation on a Mac. I need a Mac-friendly solution.
Copy link to clipboard
Copied
Do you have Enfocus Pitstop Pro installed? When i remove the plug-in Acrobat quits normally... I have opened a ticket on Enfocus support site… waiting for reply.
Copy link to clipboard
Copied
Thanks for the suggestion, EIFI, but no, I don't have Enfocus Pitstop Pro installed on my computer.
Copy link to clipboard
Copied
Some news from Enfocus?
Copy link to clipboard
Copied
How about some news from Adobe?
Copy link to clipboard
Copied
Haven't heard anything from Adobe or Enfocus here.
Copy link to clipboard
Copied
"Repair installation" installation does not work for me (Windows 7 32 bit and 64 bit), Acrobat 10.1.3 still crashes on quit.
In addition to that, also the Acrobat plugin for Firefox crashes on exit of Firfefox with the error "Plugin container for Firefox has stopped working", once more "Acrobat.dll" causes the crash.
My workaround at the moment: I keep some small PDF file always open, this avoids the crash.
Copy link to clipboard
Copied
Repair installation did not work for me, either (Windows 7 64 bit).
Copy link to clipboard
Copied
It seems to me that this is a cross-platform, Acrobat 10.1.3 bug that affects a variety of users. Has Adobe addressed it yet?
Copy link to clipboard
Copied
KCH LTD wrote:
It seems to me that this is a cross-platform, Acrobat 10.1.3 bug that affects a variety of users. Has Adobe addressed it yet?
Not yet.
Copy link to clipboard
Copied
Did you try uninstalling and reinstalling?
I also would check the Adobe web site to see if they a "clean-uninstall tool" to completely remove all instances of Acrobat X before reinstalling. Perhaps another participant give more specific information if there is such a tool for the Mac and provide a link. This still sounds like a corrupt installation of Acrobat X.