5 Replies Latest reply: Apr 12, 2012 1:55 PM by John Waller RSS

    Problems installing DW CS3 on second computer... help?

    DW CS3 user Community Member

      The below sequence of events will be all needed to understand the problem.

       

      I initially installed Golive 5.0 on laptop 1 (This software is still on laptop 1).  I upgraded to Golive CS. (This software is also still on laptop 1).  I then upgraded to DW CS3.  This required the DW CS3 serial number AND the GoLive CS serial number in order to activate DW CS3.

       

      I later installed DW CS3 on laptop 2, which again required the DW CS3 serial number and the GoLive CS serial number to activate DW CS 3.

       

      In the meantime I trashed the original GoLive CS disc with serial number, along with the original Golive 5.0 disc and serial number, thinking these would not ever be needed again.

       

      I am now putting a new laptop into service (laptop 3).  I wanted to install DW CS3 on laptop 3, so I uninstalled DW CS3 from laptop 1, as I am retiring it from service.

       

      But the DW CS3 install on laptop 3 is now requiring my old GoLive CS serial number, which I trashed along with the disc months ago.  I cannot complete the install of DW CS3 on laptop 3, I have uninstalled DW CS3 from laptop 1, and cannot reinstall it in order to deactivate it, as I did not know this was required. (De-activate, then uninstall?)

       

      According to everything I've read, I should have a valid install left for DW CS3 onto computer #3, right?  Should I not hope for some understanding and help from Adobe with this?

        • 1. Re: Problems installing DW CS3 on second computer... help?
          Ken Binney CommunityMVP

          You have not mentioned any interaction with Adobe.

          • 2. Re: Problems installing DW CS3 on second computer... help?
            Brad Lawryk CommunityMVP

            Yes, you should have a valid install left.

             

            However if it wasn't deactivated on the initial machine it may not activate on your new install.

             

            Your only option would be to contact Adobe Support to reset the activations. Generally this has been quite painless in the past. But since the version of Dreamweaver you are using is now soon to be 4 generations back (Go Live even further and no longer in exsistance), I am not sure even they will be able to help you.

             

            Either way your only option is to contact Adobe Support. Or purchase the latest version in either full purchase or affordable subscription method.

            • 3. Re: Problems installing DW CS3 on second computer... help?
              DW CS3 user Community Member

              Thanks, Ken,

               

              I had two separate "chats" with Adobe support people.  I cannot find any record of these now, although they both stated that they would escalate this problem and that I would receive email. Nothing received after over ten days.  I also submitted a question directly to Adobe regarding my inability to retrieve my serial number.  I even attached a screen shot of the existing "About" pop-up I get on the computer when clicking on the "About" under GoLive CS.

               

              Further insight, I am using Mac OS X 10.4 on laptop 1 and Mac OS X 10.6.8 on 2 and 3.

               

              I expected some responses from Adobe but am so far without any.  Maybe I've been submitting my requests for some assistance to the wrong places... ?  Thanks for any suggestions.

              • 4. Re: Problems installing DW CS3 on second computer... help?
                DW CS3 user Community Member

                Brad,

                 

                I have now found the support cases I submitted to Adobe on.. "My Adobe" under "Support Case History". They are all 4 annotated with either "Closed" or "Withdrawn".  I never received anything from Adobe, and have never withdrawn them.  It seems I am just being marked off their To-Do list.  I realize this whole thing maybe be insignificant to many, but I really need this DW program on the second computer, and don't have the funds to buy new applications right now.  I'm just trying to get what seems to be a fair shake.

                 

                Thanks,

                 

                Jim

                • 5. Re: Problems installing DW CS3 on second computer... help?
                  John Waller CommunityMVP

                  Nothing the user forums can help you with here.

                   

                  Contact Adobe Support again. Explain your situation and ask for another activation on your CS3 install.