Moving this discussion to the Digital Publishing Suite. You may still need to contact our support team though to resolve your log in difficulties though.
The agents available under Live Chat are real people. I have met some of them personally.
Mark, have you logged in to digitalpublishing.acrobat.com with the credentials? (Not the Adobe website.)
Gadzooks that did the trick! Thank you so much for the help.
Hopefully the tags and the quick answer help out some other folks too.
This needs to stated explicitly on the troubleshooting page for the Adobe Content Viewer, and the Tech and Customer Support people need to be made aware of this as well. I spent too much time fussing with them over this issue. It would be an easy enough update to the website and their troubleshooting database.