Margie, we need more information to understand where to start to help you.
Tell us what kind of computer system are you running and what is the
computer operating system. We can start there.
I can't download either. I think I have it downloaded, but I am trying to Launch it, and it keeps asking for my administrator password, which I am putting in correctly, and the right password, but it keeps saying my password is incorrect. I am so frustrated!