Which tool would you buy today to create a tech pubs site that supports multiple internal and external audiences for multiple components.
Customers might be within the company and external and they should not know about one another's stuff, even though it's has similar purpose. Dev team and support need record and tracking processes: A document management tool, with access based on roles/responsibilities:
Internal:
Developers/designers of software
Training and technical support
Service (to resolve server/production errors in the field)
External (customers--within the company and outside the company):
Install
Config
Integration
Production
Products include multiplatform plugins, 8 distintct API interfaces, and 3 different GUIs--which can be standalone OR end-to-end setup...or anywhere in between.
Needs to support lots of code snippets, screenshots of the UI and of conceptual diagrams (integration points for perhaps 4 layers---some hardwired, some in the cloud.
Web based. RoboHelp supports building feature descriptions by component, with procedures in multiple workflows
DreamWeaver does, too. What can be used to stitch together Dev Content for internal reference (Dev, Service, Training) and interdepartmental proejcts (Dev, but probably not service or Training), and external (rollout new feature to 2 tiers of customer: Beta and End user).
Delivery/releases may be custom to both internal and external customers, in addition to "feature rollouts".
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