2 Replies Latest reply on Apr 14, 2012 5:37 PM by John T Smith

    Premiere Elements 10 on Vista freezes and shut down automatically.

    Start screen

      I have a recently bought Adobe Premiere Elements 10 for Windows Vista. After initializing the software and start editing videos, in about 5 minutes it freezes, an error message pops-up and the program automatically shuts down. I have already uninstalled and reinstalled the software, and the license key is correct, but it insists in shut down automatically, what should I do?

       

      PC settings:

      160 gb Hard Drive/ 22gb free space

      processor: Pentium Dual Core T4200 @ 2.00 ghz 2.00 ghz

      RAM: 4 gb

      Windows Vista 32 bit

        • 1. Re: Premiere Elements 10 on Vista freezes and shut down automatically.
          the_wine_snob Level 9

          Welcome to the forum.

           

          First thing that I see is the lack of free-space on your C:\.

           

          If you have your Windows Virtual Memory dynamically managed, it is likely that you are filling that drive up completely, when you launch PrE, as Windows is anticipating needing more VM. I personally recommend 40 - 60GB degragmented free-space.

           

          Also, as one approaches 70% of capacity, HDD performance starts to deteriorate. The closer one gets to 100%, the lower the performance. At 100%, a HDD is prone to catastrophic failure. Can you clear off more HDD space"

           

          Also, see this ARTICLE on setting up PrE and the computer, then a series of links on tuning up the OS and computer, and finally links to troubleshooting.

           

           

          Good luck,

           

          Hunt

          • 2. Re: Premiere Elements 10 on Vista freezes and shut down automatically.
            John T Smith Adobe Community Professional & MVP

            My 3 hard drives to edit AVCHD are configured as...

            .

            1 - 320Gig Boot for Win7 64bit Pro and all program installs

            .

            2 - 320Gig data for Win7 paging swap file and video project files

            When I create a project on #2 drive, the various work files follow,

            so my boot drive is not used for the media cache folder and files

            .

            3 - 1Terabyte data for all video files... input & output files (*)

            (*) for 4 drives, drive 3 all source files & drive 4 all output files

            .

            Search Microsoft to find out how to redirect your Windows paging swap file

            http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US

            .

            http://www.video2brain.com/en/videos-5353.htm

            .

            http://forums.adobe.com/thread/784220?tstart=0

            .

            Trying to use only ONE Hard Drive for Video Editing

            .

            You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions

            .

            Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work

            .

            You as a person cannot do both at the same time with the same hand

            .

            A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for EASY video editing

            .

            You need AT LEAST two hard drives (separate drives, never a partition http://forums.adobe.com/thread/650708 for more) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is not slowed down by trying to do everything

            .

            Partition = Crash http://forums.adobe.com/thread/957286

            .

            I find that the three drives I use work very well for me, for editing AVCHD video... some people use a 4th drive, so video INPUT files are on drive three and all OUTPUT files are on drive four... I only bought a mid-tower case instead of a full tower case (my bad... but had to fit in the space available on my office desk!) so I use the three drives that will fit

            .

            Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND external hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for SD (Standard Definition) video editing

            .

            Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433 use USB externals for editing

            .

            A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used the eSata Dock below... for reference only, YMMV and all the usual disclaimers

            .

            http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t