9 Replies Latest reply: Apr 20, 2012 8:33 AM by John T Smith RSS

    Encore crashes when I try to open an existing file or create a new project

    Stevedocmaker Community Member

      Encore is suddenly crahsing everytime I try to use it, either with an existing project or a new one.  The following error message pops up when I try to open an existing file:


      "The player used to create the project can not be found, defaulting to Adobe player"  Then it trys to open the project and crashes.  Opening a new prject just crashes with no error message.


      I have tried removing the preferences, and restarting the computer.


      I'm running Encore 5.1 on a Mac Pro, OSX 10.6.8.  I ran software update a few days ago and loaded all the recommeded stuff from Apple.  I suspect this is where the problem lies, but I have no idea where to go from here. 


      Help will be greatly appreciated!!!