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Originally posted by: Girish Hasabnnis
I am using RoboHelp HTML X5. When I try to insert an image having extension as .PNG, the RoboHelp gives an error and closes. I need to restart the machine to open it again and start wortking.
But when I insert the same image with extension as .png [ie having small letters in extensions], the RoboHelp allows to insert it and works fine.
Do anyone of you have solution on it?
Hello Girish -
Uhm, change the extension to lower case? (Sorry, couldn't resist.)
Use a search and replace utility - it goes quickly.
Better still don't use pngs, use gifs instead.
I'm not epecially against PNG, but when I've tried them in the past I've had problems displaying the images in compiled output and with RoboHELP crashing (if memory serves correctly). With PNG it seems to be a function of how they're generated.
I've used Gifs mostly generated from Paintshop pro with both Frontpage, RoboHELP and Framemaker sourced documents and have never had any problems, hence my recommendation.
I've heard that the PNG format can store separate layers unless you flatten the structure before saving. RH can't handle layered images, such as PSP and Photoshop,
I'm not sure about SnagIt's PNGs, but if there's an option to keep layers or to flatten the image, choose the latter.
Maybe that will help.
And take a look at this thread.
Interesting point about the layers. I also "flatten" into one layer before export to GIF.