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RoboHelp HTML Image problem

New Here ,
Apr 09, 2008 Apr 09, 2008

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Hi,

I am using RoboHelp HTML X5. When I try to insert an image having extension as .PNG, the RoboHelp gives an error and closes. I need to restart the machine to open it again and start wortking.
But when I insert the same image with extension as .png [ie having small letters in extensions], the RoboHelp allows to insert it and works fine.

Do anyone of you have solution on it?

Thanks.

Regards,
Girish Text

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Engaged ,
Apr 09, 2008 Apr 09, 2008

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quote:

Originally posted by: Girish Hasabnnis
Hi,

I am using RoboHelp HTML X5. When I try to insert an image having extension as .PNG, the RoboHelp gives an error and closes. I need to restart the machine to open it again and start wortking.
But when I insert the same image with extension as .png [ie having small letters in extensions], the RoboHelp allows to insert it and works fine.

Do anyone of you have solution on it?



Hello Girish -

Uhm, change the extension to lower case? (Sorry, couldn't resist.)
Use a search and replace utility - it goes quickly.

Regards,
GEWB

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Guest
Apr 11, 2008 Apr 11, 2008

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Hi Girish,
Better still don't use pngs, use gifs instead.

Regards
AuthorCare

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LEGEND ,
Apr 11, 2008 Apr 11, 2008

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Hi Steven

Uh, why are you against PNG?

Aside from the occasional quirks we see, I use them all the time and have adopted them as my new preferred image type.

Just curious... Rick

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Guest
Apr 14, 2008 Apr 14, 2008

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Hi Rick,
I'm not epecially against PNG, but when I've tried them in the past I've had problems displaying the images in compiled output and with RoboHELP crashing (if memory serves correctly). With PNG it seems to be a function of how they're generated.

I've used Gifs mostly generated from Paintshop pro with both Frontpage, RoboHELP and Framemaker sourced documents and have never had any problems, hence my recommendation.

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Enthusiast ,
Apr 14, 2008 Apr 14, 2008

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I've heard that the PNG format can store separate layers unless you flatten the structure before saving. RH can't handle layered images, such as PSP and Photoshop,

I'm not sure about SnagIt's PNGs, but if there's an option to keep layers or to flatten the image, choose the latter.

Maybe that will help.

And take a look at this thread.

Harvey

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LEGEND ,
Apr 14, 2008 Apr 14, 2008

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Hi Harvey

I suppose this is why the .PNG files I use don't cause problems. I create them using SnagIt. Thus there are no layers as there would be if perhaps Fireworks was used.

Cheers... Rick

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Guest
Apr 15, 2008 Apr 15, 2008

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Interesting point about the layers. I also "flatten" into one layer before export to GIF.

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