9 Replies Latest reply on Apr 26, 2012 7:13 PM by chris.campbell

    Flash Player not autoupdating (log files)


      I have Flash Player installed.

      All of my users are standard domain users.


      The following snippet is taken from the flashinstall.log file

      =O====== M/ 2012-04-10+09-13-51.048 ========
      0000 [I] 00000010 "C:\WINDOWS\TEMP\InstallAX.exe" -install -msi
      0001 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
      0002 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
      0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
      0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_2_202_228.ocx
      0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.exe
      0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.dll
      0007 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
      0008 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
      0009 [W] 00001102
      0010 [W] 00001106
      =X====== M/ 2012-04-10+09-13-52.827 ========

      2012-4-10+9-21-0.191 [info] 1614
      2012-4-10+9-21-0.253 [info] 1615
      2012-4-10+9-21-0.253 [info] 1618
      2012-4-10+9-21-0.253 [info] 1619 1063
      2012-4-10+9-21-0.269 [info] 1614
      2012-4-10+9-21-0.269 [info] 1615
      2012-4-10+9-21-0.269 [info] 1618
      2012-4-10+9-21-0.284 [info] 1608
      2012-4-10+9-21-0.284 [info] 1604
      2012-4-10+9-21-0.378 [warning] 1403 12007
      2012-4-10+9-21-0.378 [warning] 1407 183
      2012-4-10+9-21-0.394 [warning] 1408
      2012-4-10+9-21-1.626 [info] 1626
      2012-4-10+9-21-1.626 [info] 1612
      2012-4-10+9-21-1.626 [info] 1621
      2012-4-10+9-21-1.626 [info] 1620
      2012-4-10+10-21-0.342 [info] 1614
      2012-4-10+10-21-0.342 [info] 1615
      2012-4-10+10-21-0.357 [info] 1618
      2012-4-10+10-21-0.357 [info] 1619 1063
      2012-4-10+10-21-0.373 [info] 1614
      2012-4-10+10-21-0.373 [info] 1615
      2012-4-10+10-21-0.373 [info] 1618
      2012-4-10+10-21-0.373 [info] 1608
      2012-4-10+10-21-0.373 [info] 1604
      2012-4-10+10-21-0.388 [warning] 1403 12007
      2012-4-10+10-21-0.388 [warning] 1407 183
      2012-4-10+10-21-0.388 [warning] 1408
      2012-4-10+10-21-1.558 [info] 1626
      2012-4-10+10-21-1.558 [info] 1612
      2012-4-10+10-21-1.574 [info] 1621
      2012-4-10+10-21-1.574 [info] 1620
      2012-4-10+11-21-0.151 [info] 1614
      2012-4-10+11-21-0.151 [info] 1615
      2012-4-10+11-21-0.166 [info] 1618
      2012-4-10+11-21-0.166 [info] 1619 1063








      Platform Windows 7 (32-bit) Enterprise English

      UAC is enabled


      the task schedule item named Adobe Flash Player Updater last run code status 0x0


      Yet we now have as the latest and this is not applying....

        • 1. Re: Flash Player not autoupdating (log files)
          chris.campbell Adobe Employee

          Forwarding to our installer team.  Will let you know what they say.



          • 2. Re: Flash Player not autoupdating (log files)
            chris.campbell Adobe Employee

            From review of the log, we've determined that this is failing because version.xml could not be retrieved (indicated by warning 1403.)  Usually this is due to firewall restrictions.  Can you verify that you can access fpdownload2.macromedia.com on both port 80 and 443?

            • 3. Re: Flash Player not autoupdating (log files)
              [foobsz] Level 1

              Hi Chris,


              Here is some additional info that might just about answer.


              We are on a corporate network

              The network has no route to the internet

              All traffic is handled by Microsoft ISA/TMG proxy

              All users are required to authenticate to the proxy when they browse.

              Anonymous access is not allowed



              The question is:

              As what user or entity is the updater trying to access the internet.

              User context or System Context.


              I will try and verify with ISA TMG administrators tomorrow and verify logs.


              Is there a way to specify proxy for the updater, it would still

              require to be authenticated.





              • 4. Re: Flash Player not autoupdating (log files)
                chris.campbell Adobe Employee

                Hi Eli,

                The user for the updater is SYSTEM.  I imagine that the proxy settings are the same as Internet Options, but I'll confirm.  As an FYI, we're currently considering adding the ability to host these updates on corporate networks and allowing admins to redirect the updater to internal servers.



                • 5. Re: Flash Player not autoupdating (log files)
                  [foobsz] Level 1

                  Hi Chris,


                  if the context of the updater is SYSTEM, then no, by default it does not have the same proxy as the USER. You would need to use the proxycfg.exe tool to transfer the proxy settings from a current logged in user to the system. Which must be an administrator http://msdn.microsoft.com/en-us/library/windows/desktop/aa384069(v=vs.85).aspx


                  From your response I understand the developer team still has some work to do for the following scenarios

                  - enterprise proxy use

                  - authenticate to proxy



                  • 6. Re: Flash Player not autoupdating (log files)

                    Chris -

                    count this as a "please, please, please" for letting up self host the updates.  we are running into the same issue here as foobsz.  We can't use the autoupdater until either it respects and works with our authenticating proxy or we can host the update ourselves.


                    (however, I do love the way you have set this up using a scheduled task instead of a constantly running process.  especially for the home users I help support...)




                    • 7. Re: Flash Player not autoupdating (log files)
                      chris.campbell Adobe Employee

                      For those admins that would like to use the silent auto update service, but are behind a proxy server, you now have the capability to do background updates from an internal server using the SilentAutoUpdateServerDomain property.


                      Please see the section "Background updates from an internal server" in the Flash Player 11.2 Administration Guide for complete information.

                      • 8. Re: Flash Player not autoupdating (log files)
                        [foobsz] Level 1

                        Chris (Adobe),


                        While this is an improvement, still....


                        Two issues

                        1 should it not be (page 17), the manual has error SilentAutoUpdateEnable=0 (boolean value 0 means the silentautoupdate is disabled)




                        2 You don't really expect admins to perform the sequence for internal server as a source update everytime a new version is released (page 18 and 19)? (like every 7-14 days or so?) Do you know how that would impact the workload for an Enterprise environment?

                        Could adobe not provide a utility that would

                        - retrieve the updatefiles (with proxy account to a proxy server)

                        - extract the updates and maintain the correct folder structure

                        - run as either a scheduled task on windows server or cronjob for linux?

                        - have two settings: 1 autoapprove all updates (immediately available to all clients)

                                                      2 download updates but wait for approval by admin

                                                      3 rollback history (eg keep last three releases)


                        I know many of the Enterprise admins on this forum would agree with the above.


                        So while some improvement, needs further engineering and customer care.

                        • 9. Re: Flash Player not autoupdating (log files)
                          chris.campbell Adobe Employee

                          It looks like we might have reintroduced the guide error on page 17 again.  I'm talking with the folks responsible to see if we can get this fixed.  It should be:





                          Hopefully you won't have to do this every 7 - 14 days, but regardless having a utility sounds like it would make your life easier.  I'd recommend opening up a new feature request for this at bugbase.adobe.com and posting back with the report's URL.  I'd recommend other interested admins visit your report and cast their vote for a fix.