4 Replies Latest reply: Apr 18, 2012 3:24 PM by JFMailhot RSS

    Adobe content viewer wont stop crashing ... Help!

    JFMailhot

      Hi,

       

      I am running the newly updated ACV on the iPad 3 with vers 19 tools and it wont stop crashing when I get to the 6th or 7th article, dosn't matter wich layout it is it keeps crashing.

       

      I have tried everything : renaming Indesign documents, folders, articles in folio. Creating new folios, creating new articles. Reinstaling content viewer, erasing articles... keeps on crashing...

       

      Got any suggestions I could try?

       

      Thank you.

       

      JF

        • 1. Re: Adobe content viewer wont stop crashing ... Help!
          kruck55 Community Member

          I having the EXACT same problem. I've tried everything too. I pinpointed it to a specific article orientation, but I can't figure out what's wrong in the layout. Adobe just reported a "customer service outage" that occured yesterday. That could be the problem, but it may be something else. You can post your problem in on of the discussions about the service outage, and hopefully one of the employee's will let you know if this is something wrong on Adobe's end. I replied to that topic, but I haven't heard anything yet...

          • 2. Re: Adobe content viewer wont stop crashing ... Help!
            JFMailhot Community Member

            Thanks KR,

             

            Keep me posted if you get any feed back by Adobe.

             

            Cheers!

             

            JF

            • 3. Re: Adobe content viewer wont stop crashing ... Help!
              kruck55 Community Member

              My folio has stopped crashing all of the sudden. This was after I literally tore apart my iPad and my folio trying to figure out what was wrong. I got tired of it all, and I simply uploaded the original article layout, with all the objects, media and interactivity, and everything works like it did before. I am positive that this was because of the service outage yesterday. It makes me upset though, because I wasted an entire day trying to figure out what was wrong, when NOTHING was wrong on my end. I'm pretty sure this is probably the case for you too. See how everything works today...

              • 4. Re: Adobe content viewer wont stop crashing ... Help!
                JFMailhot Community Member

                Lucky, still no success for me .

                 

                Created a new folio and some of the layouts... worked for like an hour then started crashing again .... Can not figure out what to do next...

                 

                Would be great to have some suggestions from adobe...