8 Replies Latest reply: Jan 10, 2013 2:45 PM by jasondunlapdesign RSS

    Literature download analytics

    Skeggs91 Community Member
    Skeggs91 Apr 17, 2012 5:15 PM

      Is there anyway to get a summary of Literature download frequency for x period (i.e. past month, past 6 months, past year)? Doing this item by items is a HUGE waste of time.

        • 1. Re: Literature download analytics
          mario_gudelj CommunityMVP
          mario_gudelj Apr 17, 2012 10:20 PM (in response to Skeggs91)

          Hi Skeggs91,

           

          There's no such report in BC. Please make sure you add it to the wishlist.

           

          Cheers,

           

          -mario

          • 2. Re: Literature download analytics
            Skeggs91 Community Member
            Skeggs91 Apr 23, 2012 3:48 PM (in response to mario_gudelj)

            How do I access the wishlist?  Perhaps a link in your response could be help.  Also, your new forums are a nightmare.  I login and get directed to the Adobe site and nowhere can I find anything about BC.  Have you ever tired using your own system!!!???  You might think about making the BC forums more accessible so we can easily access and use them!

             

            Lastly, I posted the question on 4/17, yet your response posted today (4/23) is also dated 4/17?!  Looks like you have date issues as well.  Don't mean to be difficult, but you might consider your customers when you create these nightmare systems.

             

            Brian

            • 3. Re: Literature download analytics
              mario_gudelj CommunityMVP
              mario_gudelj Apr 23, 2012 4:14 PM (in response to Skeggs91)

              The link to the wishlist is on the front page, but here it is as well - http://www.businesscatalyst.com/wish-list/list-public

               

              Not sure why you'd get taken somewhere else if you are logging in to http://forums.adobe.com/community/business_catalyst. Try bookmarking that spot and go straight to it when you wish to post something.

               

              Finally, about the date, I can only see two posts in your stuff. Not sure where that other post went, but it's not on this forum.

              • 4. Re: Literature download analytics
                PaulAITD2 Community Member
                PaulAITD2 Apr 29, 2012 6:00 PM (in response to Skeggs91)

                Hey skeggs91 - there was a downloads report available up until 3 months ago and it disappeared with some upgrades. It was basic but provided download rates and names of literature items across specific periods of time. It avoided us having to review hundreds of literature items to get stats. I've been chasing for an answer as to why it disappeared and whether it is being reinstated. Mario was able to provide the following answer from the product team:

                 

                "Top downloads has been removed three months ago along with the report reskin. This is the first report about downloads, so I guess this answers the question on how used the report is. Nevertheless, I believe that we should provide such a report, and that's valid not only for downloads, but for some other modules as well (like blogs).

                 

                This, along with other changes, is going to be part of the reports improvements, which should happen this year, but not before we transition the reporting to a new Adobe's nosql solution."

                • 5. Re: Literature download analytics
                  mark_barrett Community Member
                  mark_barrett Oct 11, 2012 5:30 PM (in response to PaulAITD2)

                  Very frustrating - is there a reason this report was removed? I've got a few clients requesting this. While we can implement the GA tracking code, it would be much easier to just run the report within BC.

                  Thanks 

                   

                   

                  Here is support's response from 1st Sept 2012.

                  I am sorry to say that as there is no way in BC's Reports area to generate a report on the number of times a literature item was downloaded. But BC provide you the “Media Download Usage report” and “View Audit Log”. Above stated options are available on each Media Download (individually).

                  Workaround – You can use Google Analytics and their Event tracking (https://developers.google.com/analytics/devguides/collection/gajs/eventTrackerGuide) to track how many times a piece of literature is downloaded. Technically, you can't tell if it's been downloaded officially, but you could hookup some javascript on the link that leads to the literature download.

                  If you don't have Google Analytics tracking code installed, do so first. Here's some info on how to install the Google Analytics code: https://developers.google.com/analytics/devguides/collection/gajs/#qui ckstart (https://developers.google.com/analytics/devguides/collection/gajs/#quickstart)

                  • 6. Re: Literature download analytics
                    mark_barrett Community Member
                    mark_barrett Nov 15, 2012 5:47 PM (in response to mark_barrett)

                    Hey Mario

                    Can you ask the team to look at bringing this Media Downloads report back? I don't know how to request this.

                    Thanks

                    Mark

                    • 7. Re: Literature download analytics
                      mario_gudelj CommunityMVP
                      mario_gudelj Nov 19, 2012 4:55 PM (in response to mark_barrett)

                      Hi Mark,

                       

                      i checked or issue tracker and that's already on eng.team's plate.

                       

                      Cheers,

                       

                      -m

                      • 8. Re: Literature download analytics
                        jasondunlapdesign
                        jasondunlapdesign Jan 10, 2013 2:45 PM (in response to mario_gudelj)

                        This is an issue for my client as well. They have hundreds of Media Download and were expecting to be able to view the most downloaded items easily because this is a feature that I told them about when I introduced them to BC. Now that we've launched the site, that feature has been eliminated and we need it back!